Vashika Pooniah
Pamplemousses
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
13
13
years of professional experience
Work History
Waitress
Westin Turtle Bay Resort and Spa
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Secretary
Suhooto Optics
03.2024 - Current
- Performed data entry into computer systems; ensured accuracy of all entered information
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested
Debt Recovery Officer
Debt Recovery Services Ltd
04.2023 - 07.2023
- Enhanced company reputation for effective debt recovery through consistent, professional interactions with both debtors and creditors
- Processed debtor payments and updated accounts to reflect new balance
- Worked with customer to create debt repayment plan based on current financial condition
Mini Club Assistant
Zilwa Attitude Hotel
01.2015 - 08.2015
Mini Club Assistant
Intercontinental Hotel
07.2014 - 01.2015
- Conducted regular inventory checks to ensure adequate supplies were available at all times
- Provided customer service support to members and guests at the front desk
- Analyzed feedback from members on services offered by the club in order to identify areas needing improvement
- Maintained an inventory of supplies needed for day-to-day operations of the club
Waitress
Intercontinental Hotel
10.2012 - 07.2014
- Enhanced member experience by providing excellent customer service and addressing their concerns promptly
- Checked back with customers throughout meal service to ensure satisfaction
- Answered questions about menu items, ingredients, and pricing
- Maintained a clean work station by restocking supplies, wiping down counters
- Bussed tables as needed during peak hours
- Developed positive relationships with regular customers through friendly conversation
- Assisted other wait staff members in times of heavy customer traffic
- Organized take-out orders efficiently according to customer requests
Education
Form 4 - undefined
Universal College
Riviere Du RempartSkills
- Debt collection
- Problem-solving abilities
- Conflict resolution
- Stress management
- Calendar Management
- Appointment Scheduling
Timeline
Waitress
Westin Turtle Bay Resort and Spa
07.2024 - Current
Secretary
Suhooto Optics
03.2024 - Current
Debt Recovery Officer
Debt Recovery Services Ltd
04.2023 - 07.2023
Mini Club Assistant
Zilwa Attitude Hotel
01.2015 - 08.2015
Mini Club Assistant
Intercontinental Hotel
07.2014 - 01.2015
Waitress
Intercontinental Hotel
10.2012 - 07.2014
Form 4 - undefined
Universal College
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