Varuna Nunoo

Customer services advisor/ Teller

ABSA Bank Mauritius

Rose Hill, Mauritius

01.2024 - Current

Ensured smooth transactions with the use of up-to-date POS systems.
Handled customer queries via telephone and email, ensuring clear communication.
Improved customer satisfaction by promptly addressing and resolving complaints.
Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
Assisted customers in navigating company website, improving online experience.
Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
Consistently met targets by effectively handling high volume of calls daily.
Provided information for product inquiries, leading to increased sales.
Maintained clean and organised work station for optimal productivity.
Built enduring relationships with clients through excellent service provision over time.
Offered assistance to team members during peak hours, promoting efficiency.
Implemented feedback from customer surveys into practice, enhancing service quality.
Trained new staff on customer service protocols to maintain high standards of service across the board.
Greeted customers warmly upon arrival, creating a welcoming environment.
Utilised effective listening skills whilst interacting with customers to understand their needs better.
Recorded and processed customer data accurately.
Adhered strictly to policies and procedures for continued company compliance.
Offered prompt solutions to maintain customer satisfaction.
Offered detailed advice on product and service benefits.
De-escalated objections and disputes professionally to maintain customer satisfaction.
Performed cashier duties, including balancing and end-of-day banking.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Managed high-volume customer queries simultaneously through effective multitasking.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Processed high-value payments with meticulous accuracy.
Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Recorded information about inquiries and complaints within internal database.
Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Advised customers on availability, pricing and location of products.
Implemented customer follow up to uphold service standards.
Applied conflict management to stressed and concerned customers.
Shared informational brochures and details about policies to help guests make decisions.
Prepared necessary forms to complete transactions.
Performed regular audits on transactional activities, maintained high level of accuracy.
Maintained confidentiality of client information, ensured compliance with data protection regulations.
Managed daily cash transactions for efficient customer service.
Coordinated with other team members to manage peak hours effectively.
Conducted end-of-day reconciliation, facilitated smooth operations.
Escalated complex issues to management in a timely manner for prompt resolution.
Collaborated closely with the security team to ensure safety measures were upheld in the branch.
Provided administrative support when necessary for seamless office operations.
Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
Adapted quickly to new banking software and technologies, enhanced productivity.
Handled foreign currency exchanges accurately under fluctuating market conditions.
Counted and packaged currency and coins.
Organised and stocked teller areas to maintain readiness for daily customer flows.
Adhered to vault security procedures and access requirements.
Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed accurate, high-volume money counts via both manual and machine-driven approaches.
Reconciled cash drawers and daily transaction records to support accuracy.
Processed account deposits, withdrawals and updates to meet customer needs.
Identified and resolved financial discrepancies and escalated critical errors to management.
Assisted customers with compromised debit cards and issued new credentials.
Arranged overdrafts and advised customers of associated fines and fees.
Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
Organised transfers to move money between customer accounts, between customers, and between businesses.
Followed up with customers to build long-lasting relationships and boost business opportunities.
Completed currency exchanges following current, accurate rates.
Inspected cheques and money orders to identify fraud markers.
Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
Issued certified cheques to serve customer needs.
Helped customers complete credit card and general bill payments in-person or via online banking system.