Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Varsha Rani Dinnoo

Varsha Rani Dinnoo

Vacoas,Mauritius

Summary

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Tenacious Sales Officer with experience in sales and commercial management, planning and delivery. Identifies business improvement and revenue opportunities to achieve growth objectives. Leads by example to engage and motivate high-achieving teams. High-achieving [Job Title] with extensive experience in new business strategy and growth. Exceeded sales and performance targets through proactive networking and pitching. Utilised key communication, persuasion and negotiation skills to build profitable customer bases. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Overview

26
26
years of professional experience

Work history

Senior Sales Officer

-
Vacoas Shop
2017.08 - Current
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.

Sales officer

-
Telecom Tower, Triolet, Grand Bay, Trianon, Vacoas Shop
2006.12 - 2017.07
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Presented sales data and insights to leadership to aid strategy development and planning.

Customer service clerk

Cellplus
After sales Service Dept.
1998.05 - 2006.12
  • Applied conflict management to stressed and concerned customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Followed escalation procedures to efficiently resolve complex queries.
  • Completed transactions to replace or exchange defective items.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Implemented customer follow up to uphold service standards.
  • Carried out day-to-day duties accurately and efficiently.

Education

Advance Diploma - Business Administration

ABE
/2005 -

A-Levels - Higher School Certificate

Cambridge
/1996 -

School Certificate -

Cambridge
/1994 -

Skills

  • Public relations
  • Communication skills
  • Team building
  • Leadership
  • Problem-solving
  • Multilingual
  • [Type] troubleshooting
  • After-sales customer service

Languages

English
Fluent

Timeline

Senior Sales Officer

-
2017.08 - Current

Sales officer

-
2006.12 - 2017.07

Customer service clerk

Cellplus
1998.05 - 2006.12

Advance Diploma - Business Administration

ABE
/2005 -

A-Levels - Higher School Certificate

Cambridge
/1996 -

School Certificate -

Cambridge
/1994 -
Varsha Rani Dinnoo