Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Varsha Durga

Varsha Durga

Surinam,Mauritius

Summary

Proactive and organised team player seeking to learn from front-of-house team. Eager to serve customers and keep operations running smoothly to improve customer dining experience. Comfortable in fast-paced environments and collaborates well to solve service issues. Energetic and helpful student seeking flexible hostess role. Friendly and communicative team player with excellent multitasking abilities. Prepared to learn, develop new skills and support team to increase customer satisfaction. Reliable hosting professional with experience overseeing dining areas to balance guest needs and business requirements. Friendly, approachable and hardworking leader. Focuses on providing exceptional dining experiences to encourage customer loyalty. Service-orientated administrative professional accomplished in maintaining neat, organised reception spaces for staff and guests. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Reliable with Hospitality industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Organised and dependable with 7 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Dedicated with highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

7
7
years of professional experience

Work history

Yacht Club Dining Hostess

Msc Cruise
Miami , Miami(Carribean)
08.2022 - Current
  • Monitored inventory levels and reported low-stock items to support availability.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
  • Followed food hygiene and safety procedures in line with requirements.
  • Organised seating for groups and guests with special needs.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Promoted process improvement by communicating guest feedback to management.
  • Created memorable customer experiences through attentive, responsive service.
  • Increased average transaction value by upselling side dishes and desserts.
  • Informed waiting staff of table turnaround times to limit service and reservation delays.
  • Checked on guests to maintain food and service satisfaction.
  • Resolved customer issues calmly and professionally to maintain satisfaction.
  • Reported customer feedback to management to improve food and service.
  • Took customer orders and noted dietary preferences and allergies to meet customer needs.
  • Advised suitable wine and cocktail pairings to increase customer spending.
  • Communicated with kitchen teams to establish good food and service flows.
  • Maintained clean and orderly reception area to uphold brand standards.
  • Produced and finalised bills and provided receipts to customers.
  • Provided accurate waiting times and oversaw waiting lists.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Prepared dining room for special functions.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Greeted guests and escorted to tables, minimising wait times.
  • Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.

Yacht Club Dining Hostess

Msc Cruise
Cruise, Europe
08.2021 - 03.2022
  • Collaborated with kitchen and serving staff for smooth service operations.
  • Coordinated reservations and seating arrangements for optimal customer flow.
  • Answered phone calls and inquiries, providing information and assistance to callers.
  • Boosted first impression for customers by maintaining clean and orderly front-of-house area.
  • Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
  • Greeted guests and escorted to tables, minimising wait times.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Prepared dining room for special functions.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Provided accurate waiting times and oversaw waiting lists.
  • Produced and finalised bills and provided receipts to customers.
  • Maintained clean and orderly reception area to uphold brand standards.
  • Communicated with kitchen teams to establish good food and service flows.
  • Reported customer feedback to management to improve food and service.
  • Advised customers on restaurant dishes and special offers.
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Resolved customer issues calmly and professionally to maintain satisfaction.
  • Informed waiting staff of table turnaround times to limit service and reservation delays.
  • Checked on guests to maintain food and service satisfaction.
  • Created memorable customer experiences through attentive, responsive service.
  • Promoted process improvement by communicating guest feedback to management.

Waiter/Head Waiter

Sofitel Downtown Dubai
Downtown , Dubai
06.2020 - 06.2021
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Maximised covers by monitoring dining room for seating availability.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
  • Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.

Dining waiter

JW Marriot Mauritius
Le Morne, Mauritius
08.2017 - 02.2020
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Education

GCSEs - Level 1 - Level 5

Swami Vivekananda State Secondary School
Mauritius

Skills

  • Staff coordination
  • Booking management
  • Dispute resolution
  • Safety procedure compliance
  • Staff training
  • Customer relations
  • Point Of Sale system operation
  • Payment processing and cash handling
  • Cleaning and sanitation
  • Effective customer upselling
  • Safe food handling
  • Table setting arrangements
  • Special dietary requirements
  • Menus and specials
  • Banquet service
  • Table setting
  • Table service
  • Order taking
  • Dinner service planning
  • In-depth food and wine knowledge
  • Seating assignment preparation
  • Dining room management
  • Dining customer service

Languages

English
Fluent
French
Fluent
Creole
Fluent
Hindi
Fluent

Timeline

Yacht Club Dining Hostess

Msc Cruise
08.2022 - Current

Yacht Club Dining Hostess

Msc Cruise
08.2021 - 03.2022

Waiter/Head Waiter

Sofitel Downtown Dubai
06.2020 - 06.2021

Dining waiter

JW Marriot Mauritius
08.2017 - 02.2020

GCSEs - Level 1 - Level 5

Swami Vivekananda State Secondary School

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Varsha Durga