Varsha Dahoo

In my current role, I’ve taken the lead on transforming HR operations to better support the business and our people. From managing payroll transitions to strengthening employee relations, I’ve worked closely with teams across departments to ensure our HR service is timely, compliant, and people-focused.

• Led the complete transition of payroll services to an external expert vendor, managing each phase from planning and testing to successful implementation and support.
• Oversaw the migration of HR operations to our Centre of Excellence, ensuring seamless knowledge transfer, documentation, and performance tracking.
• Actively supported payroll administration for diverse employee segments, including permanent staff and pensioners, ensuring timely and accurate processing.
• Collaborated with cross-functional partners in Finance, Risk, and Compliance to uphold high standards in audit readiness and reporting.
• Developed internal policies and procedures to align with evolving business needs and employment legislation.
• Served as a key point of contact for employee queries, offering guidance on HR policies, benefits, and workplace concerns.
• Promoted a collaborative culture through staff engagement initiatives and pulse checks to gauge morale and well-being.
• Delivered data-driven insights to leadership through HR dashboards and analytics, guiding workforce planning and decisions.

Responsibilities and Achievements:

• Ensured smooth and cost-effective HR operations by managing resources and workflows across the department.
• Tracked vendor performance using KPIs, ensuring timely feedback and corrective actions where needed.
• Built strong cross-functional relationships, fostering alignment and improving service delivery.
• Maintained discretion and integrity in handling payroll and confidential employee matters.
• Guided daily operations, including team planning, scheduling, and workload balancing to support efficiency.
• Addressed interpersonal dynamics and facilitated conflict resolution to support a positive work environment.
• Responded swiftly to emerging issues, using sound judgment to make decisions under pressure.
• Monitored budgets, tracked expenses, and made recommendations to ensure optimal resource usage.
• Rolled out streamlined internal procedures, reducing bottlenecks and improving the overall employee experience.
• Championed a proactive approach to service quality, ensuring timely issue resolution and responsive support.

Senior Officer / Officer Roles in Procurement, Corporate Real Estate & Administration

Prior to my transition to HR, I gained valuable experience in Procurement, Real Estate, and Administration, working on essential support functions that strengthened the Bank’s operations.

• Managed procurement processes including vendor assessments, contract negotiations, and purchase administration.
• Oversaw facilities operations, workplace safety compliance, and infrastructure management.
• Contributed to budget planning, cost control, and value-driven procurement strategies.
• Supported space planning and transformation projects aligned with business growth.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Demonstrated effective time management to meet all deadlines and deliverables.
• Organized workload by prioritizing tasks to align with expectations and ensure timely completion.
• Collaborated actively within the team, sharing ideas, communicating clearly, and contributing to collective success.
• Supported daily operations through productive and results-oriented teamwork with all colleagues.

Frigoplus Ltd was a company specialized in the manufacturing of cold rooms, chill rooms, and air conditioning equipment. My role encompassed a wide range of administrative responsibilities, including payroll management, procurement activities, vendor negotiations, and handling product returns.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed administrative processes with a focus on accuracy, compliance, and timely execution.
• Handled procurement operations, including vendor selection, negotiations, and order follow-up.
• Processed payroll and maintained accurate employee records while ensuring confidentiality.