Vanshika Gurbah
Royal Road Quatre Cocos
Summary
Confident and ambitious first-year management student passionate about learning new skills and growing professionally. A driven individual with hands-on experience in administrative support, customer service, and data management gained while working at my family's business. Proficient in Microsoft Office Suite and exceptional in both written and verbal communication, with a proven ability to streamline workflows, maintain accurate records, and enhance client satisfaction. Committed to working hard, learning from professionals, and contributing to the efficient operations of the post office with dedication and enthusiasm.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Owner's Assistant
V GURBAH & SON LTD
Royal Road Quatre Cocos
01.2024 - Current
- Supported administrative tasks such as organizing and managing filing systems, both digital and physical.
- Created detailed spreadsheets to monitor and analyze financial project data.
- Responded promptly to client inquiries via email, offering accurate information on products and services.
- Conducted online research to gather relevant data for owner-requested projects.
- Prepared and submitted weekly progress reports to the owner.
- Answered customer calls, addressed inquiries and delivered excellent service. Assisted in planning and implementing marketing campaign strategies.
- Streamlined communication by managing email forwarding, call transfers, and document filing. Delivered clear and accurate updates to clients and partners through various communication channels.
- Drafted memos and prepared invoices for executive review.
Education
Bachelor of Science - Management (with Marketing)
University of Technology, Mauritius
La Tour Koenig, Pointe-aux-Sables.Skills
- Basic Office Tools: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools
- Customer Service: Experienced in handling client inquiries via phone and email, delivering accurate information, and excellent service
- Communication Skills: Strong verbal and written communication abilities, ensuring clear updates to clients, partners, and team members
- Multitasking: Successfully managed email forwarding, call transfers, document filing, and scheduling, maintaining seamless workflow
- Marketing Assistance: Assisted in planning and executing marketing campaigns, contributing to strategic business growth Attention to Detail: Meticulous in preparing invoices, drafting memos, and managing financial and operational documentation
- Attention to Detail: Meticulous in preparing invoices, drafting memos, and managing financial and operational documentation
Affiliations
- Assisted in organizing local events, ensuring smooth operations and participant engagement.
- Regularly contributed to family business operations, gaining hands-on experience in administrative and customer service tasks.
Certification
- Awarded for outstanding performance in Grade 6, Secondary School Certificate (SC), and Higher Secondary Certificate (HSC) for consistently achieving top grades and academic excellence.
Languages
Creol
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Owner's Assistant
V GURBAH & SON LTD
01.2024 - Current
Bachelor of Science - Management (with Marketing)
University of Technology, Mauritius
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