Vandana Vaishalee PROAG
Port Louis,PL
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work history
Director
Prestige Collective Ltd
Port Louis, Mauritius
2023.08 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director
Ecoclean Mauritius Limited
Port Louis
2022.11 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Insolvency Advisor
Ebenegate
Ebene
2020.03 - 2022.06
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Customer Portfolio Officer
Rogers Capital
Port Louis
2019.11 - 2020.02
- Assisted in the development of policies and procedures to improve overall customs operations and increase efficiency at ports of entry.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Assisted in the development of comprehensive training programs for new customs officers, improving overall team performance and expertise.
- Conducted outreach efforts to educate businesses and travelers about customs regulations, fostering a culture of compliance among stakeholders.
Customer Service Manager
Synaegis Co Ltd
Ebene
2018.06 - 2019.11
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Providing feed back and up to date reporting.
- Monitored the industry trends, so as to adapt latest services to suit consumer demand.
- Keeping an active and composed attitude even when dealing with fast paced situations.
- Offering complimentary product and services when it is appopriate.
Accounts Manager
Linkopia Mauritius Limited
Ebene
2014.06 - 2018.05
- Remaining frequent contact with clients and ensure constant follow up.
- Showcase excellent communication and negotiation skills.
- Responding to questions about the tools,product and services offered.
- Operate on monthly target/customer based activities and meet a monthly quota while working.
- Tracking and maintaining up-to-date knowledge of relevant data that helps in the improvement of product presentation and to remain steps ahead of competitors
- Coached new account representatives to deliver outstanding service.
- Creating and implementing new strategies to ensure optimum positive response from potential, current, and even past customers.
- Maintaining conclusive and authoritarian composure to ensure the full capture of clients attention.
- Pertained to concerns and liaised with clients to restore satisfaction and promote retention.
Education
High School Diploma -
Rushmore Business School
A-Level -
Rabindranath Tagore Secondary School
Computer Basic
Kalyda Training Centre
French Studies
Alliance Francaise De Maurice
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Fluent in English and French
Timeline
Director
Prestige Collective Ltd
2023.08 - Current
Director
Ecoclean Mauritius Limited
2022.11 - Current
Insolvency Advisor
Ebenegate
2020.03 - 2022.06
Customer Portfolio Officer
Rogers Capital
2019.11 - 2020.02
Customer Service Manager
Synaegis Co Ltd
2018.06 - 2019.11
Accounts Manager
Linkopia Mauritius Limited
2014.06 - 2018.05
High School Diploma -
Rushmore Business School
A-Level -
Rabindranath Tagore Secondary School
Computer Basic
Kalyda Training Centre
French Studies
Alliance Francaise De Maurice