Insolvency advisor
Ebenegate
2024.03 - 2025.10
Open To Work
Urusha Khudurun
Rose hill
Timeline
Utility bill associate
Accenture
2022.02 - 2024.03
Business English -
Websun
2021.09 - 2022.01
Business English -
British Council
2017.08 - 2017.12
Customer Service Representative
Cim Finance
2016.11 - 2016.12
Sc -
Le Lycee Mauricien
2010.01 - 2015.12
Work History
Insolvency advisor
Ebenegate
2024.03 - 2025.10
- Attended daily real-time customer and creditor queries
- Controlled debt recovery rate and analyzed variances between plan and actual
- Managed calls, emails, and formal letters
- Served as first point of contact for customers via phone and email
- Helped customers understand financial options and insolvency processes
- Investigated issues and ensured quick resolution
- Escalated complex cases to relevant teams
- Maintained accurate records of all customer interactions
- Ensured FCA-compliant and professional customer support
Utility bill associate
Accenture
2022.02 - 2024.03
- Managed invoice and bill validation cycle
- Maintained updated reporting services
- Identified process efficiencies and supported operational improvements
- Provided customer support for energy budget tracking
- Updated and modified customer records
- Performed back-office and administrative support functions
- Ensured billing accuracy and dispute resolution support
Customer Service Representative
Cim Finance
2016.11 - 2016.12
- Assisted with credit application processing
- Supported customer and administrative tasks
- Maintained documentation and office records
- Delivered short-term operational support
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Education
Sc -
Le Lycee Mauricien
Phoenix 2010.01 - 2015.12
Business English -
British Council
Rose Hill 2017.08 - 2017.12
Business English -
Websun
Vacoas 2021.09 - 2022.01
Skills
- Customer Service Excellence
- Administrative & Office Support
- Back Office Operations
- Data Entry & Data Management
- Email & Call Handling
- Billing Validation & Invoice Processing
- Debt Recovery & Collections Support
- Financial & Customer Reporting
- Problem Solving & Issue Resolution
- Communication (Verbal & Written)
- Time Management & Organisation
- Teamwork & Collaboration
- Microsoft Word & Excel
- SAP & CRM Systems Usage
Summary
Results-driven professional with strong experience in customer service, administration, financial advisory support, debt recovery, billing validation, back-office operations, and client relationship management. Proven ability to manage complex customer cases, support financial processes, ensure compliance, and deliver exceptional service standards across utility, finance, and insolvency sectors. Highly organized with strong communication, reporting, and problem-solving skills.
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Urdu
Intermediate (B1)
Hindi
Intermediate (B1)