Insolvency advisor
Ebenegate
03.2024 - 10.2025
Open To Work
Urusha Khudurun
Rose hill
Timeline
Utility bill associate
Accenture
02.2022 - 03.2024
Business English -
Websun
09.2021 - 01.2022
Business English -
British Council
08.2017 - 12.2017
Customer Service Representative
Cim Finance
11.2016 - 12.2016
Sc -
Le Lycee Mauricien
01.2010 - 12.2015
Work History
Insolvency advisor
Ebenegate
Ebene
03.2024 - 10.2025
- Attended daily real-time customer and creditor queries
- Controlled debt recovery rate and analyzed variances between plan and actual
- Managed calls, emails, and formal letters
- Served as first point of contact for customers via phone and email
- Helped customers understand financial options and insolvency processes
- Investigated issues and ensured quick resolution
- Escalated complex cases to relevant teams
- Maintained accurate records of all customer interactions
- Ensured FCA-compliant and professional customer support
Utility bill associate
Accenture
Ebene
02.2022 - 03.2024
- Managed invoice and bill validation cycle
- Maintained updated reporting services
- Identified process efficiencies and supported operational improvements
- Provided customer support for energy budget tracking
- Updated and modified customer records
- Performed back-office and administrative support functions
- Ensured billing accuracy and dispute resolution support
Customer Service Representative
Cim Finance
Rose-Hill
11.2016 - 12.2016
- Assisted with credit application processing
- Supported customer and administrative tasks
- Maintained documentation and office records
- Delivered short-term operational support
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Education
Sc -
Le Lycee Mauricien
Phoenix 01.2010 - 12.2015
Business English -
British Council
Rose Hill 08.2017 - 12.2017
Business English -
Websun
Vacoas 09.2021 - 01.2022
Skills
- Customer Service Excellence
- Administrative & Office Support
- Back Office Operations
- Data Entry & Data Management
- Email & Call Handling
- Billing Validation & Invoice Processing
- Debt Recovery & Collections Support
- Financial & Customer Reporting
- Problem Solving & Issue Resolution
- Communication (Verbal & Written)
- Time Management & Organisation
- Teamwork & Collaboration
- Microsoft Word & Excel
- SAP & CRM Systems Usage
Summary
Results-driven professional with strong experience in customer service, administration, financial advisory support, debt recovery, billing validation, back-office operations, and client relationship management. Proven ability to manage complex customer cases, support financial processes, ensure compliance, and deliver exceptional service standards across utility, finance, and insolvency sectors. Highly organized with strong communication, reporting, and problem-solving skills.
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Urdu
Intermediate (B1)
Hindi
Intermediate (B1)