Ummeh Koulsoom Bachun

• Attending clients for new Motor claims (First Notification of loss)
• Collecting accurate information and relevant documents regarding a claim
• Establish and maintain accurate claims reserves
• Advising customers regarding their cover
• Liaising with policy holders, insurance companies and other third party stakeholders to ensure swift settlement of the claims
• Appointing surveyors (surveys, investigations, re-inspections)
• Requesting and investigating statements, sketches, police reports, vehicle repair documentation and other supporting evidence to settle a claim
• Analysing documents and survey reports, Ensuring validity of claims
• Assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action
• Ensuring the customer receives excellent service in accordance with the company guidelines
• Handle any complaints associated with a claim
• Authorizing repairs, propose cash settlement, request for replacement vehicles, collect spare parts when necessary.
• Providing constant updates to client regarding their claim
• Payments of claims ( insured, suppliers, contract cars,towing)
• Preparing discharge vouchers (for insured, third parties)
• Preparing relevant documents for total loss claims.
• Follow up for sale of salvage

Recovery

• Preparing recovery letters and sending relevant documents to third party companies
• Keep tracking outstanding debts
• Liaise with Third Party Insurance companies for settlement
• Attend to customer queries
• Analysing documents received from Third parties and settle claim
• Process cheques received from TPI
• Analysing documents for payable claims to third party companies and processing payments.

Non Motor Claims

• Register new claims
• Requesting for policy documents
• Appointing loss adjustor and follow up for reports
• Sending notification of loss to reinsurers where applicable
• Analysing claim submitted by client
• Processing payments
• Preparing claim letters for rejection of claims
• Updating monthly report for re-insurers and management