Ukesh Sharma MOOKTERAM

• o Design, Migration, Maintenance and incident resolution of Routing, Switching, and Wireless equipment over VPN
  o Performing detailed network analysis when there are cases of network slowness or instability reported
  o Reporting and advising on next course of action
  o Active participation in meetings with project manager and build teams as N2 engineer.
  o Meeting up with build teams for weekly review of issues encountered for project deployments and incidents.
  configuration/change in policy/routing.
  o Supporting Aruba and Clearpass project at N2 level.
  o Maintaining a directory of equipment.
  o Ensuring proper monitoring of network equipment
  o Worked on both International and French perimeters.

troubleshooting for IP Network related technologies/services such as Business VPN (BVPN) networks connectivity, well- known routing protocols (BGP, EIGRP,MPLS, etc.) as well LAN switches, Network Boost services (IPANMA), on a 24/7 shift system for problems escalated by Customer’s Service Desk/Incident Management in order to maintain customer’s Network operations.
• Perform migrations and configuration of routers in various type of topologies using different routing protocols.
•Perform migrations from legacy topologies such as BVPN to new SD-WAN technology.
• Making use of FortiManager in order analyze , optimize and operated Fortigate SD-WAN routers.
• Provide an outstanding customer experience by providing timely response to customer requests and ensuring an excellent quality of service.
• Provide direct customer support activities including customer facing calls, presentations, emails and through customer portal.
• Make in-depth investigation of all the customer network equipment and take appropriate actions to provide complete and accurate reports to the customer.
• To perform remote monitoring activities on servers, platforms, and relative equipment so as to identify potential impacts on customers IT solution and solve them accordingly. To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
• Escalate to SME/Expert complex incidents with relevant investigations.
• Participate in the evolvement of the processes taking into account customer requirements.
• Give training and assist newcomers

• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Provided warm, supportive environment for developing academic, social, and emotional growth.
• Maintained positive and professional classroom environment throughout school year.
• Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
• Designed daily lesson plans customized to student needs.