Ukesh Sharma MOOKTERAM

• Deployed and managed networks, including Wi-Fi, LANs and VOIP phones for 300+ users.
• Enhanced security through advanced firewalls and encryption systems by Palo Alto and Cisco Firepower.
• Optimised installation procedures for stable traffic management.
• Evaluated latest networking trends to maintain company relevance.
• Designed detailed network diagrams to facilitate troubleshooting.
• Proposed cost-effective solutions to senior management, improving ROI on technology investments.
• Consulted with management to ascertain business requirements and specifications.
• Enabled secure network access, reducing security breaches with implementation of NAC.
• Installed new hardware components with minimal disruption to daily operations.
• Organised training sessions for staff members on proper usage and safety protocols of network systems in showrooms for deployed projectors on led panels.

• Designed, migrated, and maintained routing, switching, and wireless equipment over VPN.
• Conducted detailed network analysis to diagnose slowness or instability issues.
• Reported findings and recommended next steps for network improvements.
• Participated in meetings with project manager and build teams as N2 engineer.
• Collaborated with build teams weekly to review issues during project deployments.
• Supported Aruba and NAC projects at N2 level to enhance functionality using Clearpass.
• Maintained comprehensive directory of all network equipment.
• Ensured consistent monitoring of network performance and equipment status.

Troubleshooting for IP Network related technologies/services such as Business VPN (BVPN) networks connectivity, well- known routing protocols (BGP, EIGRP,MPLS, etc.) as well LAN switches, Network Boost services (IPANMA), on a 24/7 shift system for problems escalated by Customer’s Service Desk/Incident Management in order to maintain customer’s Network operations.
• Perform migrations and configuration of routers in various type of topologies using different routing protocols.
•Perform migrations from legacy topologies such as BVPN to new SD-WAN technology.
• Making use of FortiManager in order analyze , optimize and operated Fortigate SD-WAN routers.
• Provide an outstanding customer experience by providing timely response to customer requests and ensuring an excellent quality of service.
• Provide direct customer support activities including customer facing calls, presentations, emails and through customer portal.
• Make in-depth investigation of all the customer network equipment and take appropriate actions to provide complete and accurate reports to the customer.
• To perform remote monitoring activities on servers, platforms, and relative equipment so as to identify potential impacts on customers IT solution and solve them accordingly. To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
• Escalate to SME/Expert complex incidents with relevant investigations.
• Participate in the evolvement of the processes taking into account customer requirements.
• Give training and assist newcomers

• Established open communication with students, parents, peers, and staff to foster positive relationships.
• Designed tailored lesson plans and interactive activities to enhance understanding of complex concepts.
• Provided individualised support through targeted interventions, improving academic performance.
• Maintained a professional classroom environment throughout the school year.
• Adapted teaching styles to meet diverse student needs, promoting inclusivity.
• Utilised various teaching aids to enhance subject comprehension.
• Strengthened class management techniques to improve student behaviour and engagement.
• Coordinated field trips and organised extracurricular activities to enrich curriculum-based learning.