Tysana Frédéric

• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Demonstrated new products to customers, explaining benefits and special features to create interest and enhance sales.
• Expertly managed quality communication, customer support and product representation for numerous clients.
• Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Generated sales and inventory reports in Excel with data from various sources, maintaining exceptional accuracy rates.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Managed incoming calls each day with utmost professionalism and knowledgeable service.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Communicated professionally with colleagues, freelancers and clients.

• Ensure that the team I was in charge of carried out day-day-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used coordination and planning skills to achieve results according to schedule.

•Handled customers’ instructions before processing
•Monitored investigation on ongoing and outgoing instructions
•Prepared audit letters confirmation for auditor
•Handled cheques under Cash letter proceeds and Collection basis on numerous local and international banks
•Maintained records for un-presented drafts and dealt with Bank of Mauritius for abandon funds

•Selling of phone package on behalf of service providers like SFR, Bouygues Telecom and Orange across France