Toushita Heerah
Vacoas-Phoenix
Summary
Dynamic Assistant Manager with a proven track record at Somlata Jawaheer Senior Citizen Home, enhancing customer satisfaction and streamlining operations. Excelled in staff management and customer relations, fostering a team-oriented environment while boosting performance through strategic business improvements. Skilled in negotiation and decision-making, significantly reducing operational costs.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Somlata Jawaheer Senior Citizen Home
02.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
Diploma - Information Technology
The Professional Learning Center
Port Louis2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Task delegation
- Staff management
- Employee scheduling
- Customer relationship management (CRM)
- Employee performance evaluations
- Business administration
- Verbal and written communication
Languages
Hindi
Beginner (A1)
English
Intermediate (B1)
French
Beginner (A1)
Timeline
Assistant Manager
Somlata Jawaheer Senior Citizen Home
02.2020 - Current
Diploma - Information Technology
The Professional Learning Center