Overview
Work History
Education
Skills
Languages
Groups
Periods
Roles And Responsibilities
Hobbies and Interests
Timeline
Generic
Tooshtee Gungapersand

Tooshtee Gungapersand

Ave Rajcoomar, Quatre Bornes

Overview

6
6
years of professional experience

Work History

Customer Technical Support Analyst

Alludo
02.2023 - Current
  • Delivered top-notch customer support by addressing technical issues promptly, ensuring optimal system performance at all times.
  • Established a reputation for providing outstanding customer support, receiving numerous accolades from both customers and colleagues.
  • Provided outstanding customer support by promptly addressing concerns and implementing effective solutions.
  • Facilitated regular meetings with the customer support team to discuss challenges faced, share best practices, and encourage collaboration.
  • Provided exceptional customer support by addressing critical issues promptly, resulting in improved client retention rates.
  • Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Demonstrated adaptability in handling diverse technical environments, including various hardware, software, and network configurations.
  • Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
  • Streamlined support processes by developing comprehensive troubleshooting guides and resources.

VIP HOST Casino

Ecomos LTD
04.2021 - 12.2022
  • Enhanced customer satisfaction by providing personalized VIP services and anticipating players needs.
  • Demonstrated exceptional problem-solving skills to address players' concerns in a timely manner, reinforcing a reputation for outstanding service.
  • Developed strong relationships with clientele, resulting in repeat business and increased revenue.
  • Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
  • Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising players' experiences.
  • Collaborated with cross-functional teams to deliver exceptional customer experiences
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed strategies.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Optimized company resources allocation with detailed forecasting models based on historical data analysis.
  • Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
  • Created data models to support decision-making processes.
  • Collaborated with stakeholders to identify business needs and data sources.

Database Administrator

Rama Valayden Chamber
01.2019 - 09.2019
  • Modified databases to meet needs and goals determined during planning process.
  • Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.
  • Ensured database security with implementation of role-based access control and regular vulnerability assessments.
  • Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
  • Set up and controlled user access levels across databases to protect important data.

Event manager - NGO

Kinoueter
01.2019 - 09.2019
  • 6th Months- Event Management Project
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.

Education

MBA - Master International Business

CTI
05.2024

Skills

  • Adaptability
  • Teamwork
  • Ability to work under Pressure
  • Complex Problem solving
  • Excellent Customer Service
  • Communication
  • Good time Management
  • Decision Making
  • Event planning
  • Project management
  • Creativity
  • Empathy and patience
  • Application support

Languages

ENGLISH
CREOL
FRENCH
HINDI
A BIT OF BANGALI

Groups

Trimurty Society

Periods

  • 2018-2021
  • 2021-2022 (Active)

Roles And Responsibilities

  • Event Planner
  • Secretary

Hobbies and Interests

  • Travelling
  • Dancing
  • Cooking
  • Singing
  • Fashion
  • Shopping

Timeline

Customer Technical Support Analyst

Alludo
02.2023 - Current

VIP HOST Casino

Ecomos LTD
04.2021 - 12.2022

Database Administrator

Rama Valayden Chamber
01.2019 - 09.2019

Event manager - NGO

Kinoueter
01.2019 - 09.2019

MBA - Master International Business

CTI

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Tooshtee Gungapersand