Tonderayi Sylvester Nyatsambo
Information Technology Services
Rose Hill,Mauritius
Summary
Tech-savvy, determined, inspired, reliable and results-oriented professional with a proven knowledge of Human Capital Management (HCM), web application, system/software development, Business Intelligence (BI), implementation and end user support. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients and customers. Well-rounded Implementation Specialist skilled in multitasking on complex projects. Knowledgeable handling project assessments, technical systems implementations and troubleshooting. Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. A confident Implementation Specialist with expertise in rectifying issues while installing applications both remotely and at client sites.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Implementation Consultant
10.2019 - Current
- Accountable for all phases of a new client coming onto Ceridian’s system or an existing client upgrading to a new Ceridian processing product.
- Work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, reputable and quality implementation practices.
- Managing projects that vary in nature based on solution purchased and complexity of requirements.
- Contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
- Utilizing resources within and outside of the team in the completion of an implementation.
- Conducting preliminary interviews with client to review changes, needs and processes to complete the implementation successfully.
- Performing needs analysis, gap and fit analysis were possible.
- Providing hands-on training to customers with input of first live payroll.
- Testing and documenting custom solutions for customers.
- Designing and executing system integration and user acceptance tests.
- Assessing quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation and confirming correct billing and remittance set-ups.
Developer
Deep Catch Holdings
08.2018 - 09.2019
- Analysing, developing, implementing and providing support for Seapride Foods Zambia and Zimbabwe.
- Analyze user needs and software requirements to determine feasibility of design timeously.
- Develop and direct software system testing and validation procedures and documentation.
- Identify, develop (Alpha Anywhere) and integrate Hansa ERP solution to meet requirements.
- Assisting users remotely through AnyDesk and TeamViewer.
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
- ERP Support, Business Intelligence (BI) training and staying abreast of advances in technology.
- Server installations and creating network Access Points (AP’s).
- Provide ERP and Business Intelligence report training across the company.
- Set up accounts for new users, profiles and deal with password issues.
- System administration, deployment and maintenance.
- Provide support, including procedural documentation and relevant reports.
Digital Marketing Executive
Floorworld LLC
Dubai
08.2017 - 04.2018
- Boost the company's Digital and social media presence; engaging customers' through planned and well thought email campaigns.
- Specialized in lead generation through digital media which increased sales.
- Plan and execute all digital marketing, including SEO/SEM, email and social media.
- Develop social media campaigns and calls- to-action to generate leads or sales.
- Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
- Design, build and maintain social media presence.
- Identify trends and insights and optimize spend and performance based on the insights.
- Evaluate emerging technologies.
- Provide thought leadership and perspective for adoption where appropriate.
IT Support Officer
Civil Aviation Authority of Zimbabwe
01.2015 - 06.2017
- Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
- Installing and configuring computer hardware, operating systems and applications.
- Creating, monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and solving hardware or software faults.
- Setting up new users' accounts and profiles and dealing with password issues.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Ensuring all hardware operates at its optimum level with latest updates and patches.
- Repairing and replacing equipment as well as testing new technology.
- Repairing and upgrading hardware and ensuring all computers were fully operational.
- Training employees on how to use new technology and supporting the roll-out of new applications.
- Evaluating system potential by testing compatibility of new programs with existing programs.
- Evaluating expansions or enhancements by studying work load and capacity of computer system.
Marketing Coordinator
Engage Entertainment
11.2008 - 11.2012
- Recruited as an intern and promoted to full-time Marketing Coordinator, November 2007.
- Accountable for the establishment of a positive web presence, resulting in a 65% increase of followers in 2012.
- Assisted the Marketing Manager with all marketing and branding strategies by project coordination to include timelines.
- Co-ordinated four SABC television shows simultaneously.
- Coordinating and monitoring the execution of all marketing promotions and projects.
- Booking media crew and venues, budgeting and scheduling of videography events.
- Organizing and attending events such as conferences, seminars, product launches, exhibitions and award ceremonies.
- Creating social media presence and building a following on Facebook and Twitter.
Education
Certified Project Management Professional (PMP) - Project Management
Project Management Institute
Digital Marketing - Digital Marketing
Shaw Academy
Ireland 09.2017 - 03.2018
Diploma - Social Media Marketing - Social Media Marketing
Shaw Academy
Ireland 01.2013 - 01.2016
Bachelor of Science - Business Management and Information Technology (BBM & IT
Catholic University
ZimbabweSkills
Training Procedure Implementation
Online Training Services
Strategic Messaging Design
Implementation Management
User Documentation Development
On-Site Inspection
Configuration and management
Highly proficient in [Software]
Software Development Life Cycle
Search Engine Optimization
Project scope assessment
Client training
Customer service
Reporting template development
Waterfall methodology
Documentation Management
Quality assurance
Risk mitigation planning
Data management
First Aid/CPR
Certification
Project Management Professional
Timeline
Project Management Professional
05-2021
Implementation Consultant
10.2019 - Current
Developer
Deep Catch Holdings
08.2018 - 09.2019
Digital Marketing - Digital Marketing
Shaw Academy
09.2017 - 03.2018
Digital Marketing Executive
Floorworld LLC
08.2017 - 04.2018
IT Support Officer
Civil Aviation Authority of Zimbabwe
01.2015 - 06.2017
Diploma - Social Media Marketing - Social Media Marketing
Shaw Academy
01.2013 - 01.2016
Marketing Coordinator
Engage Entertainment
11.2008 - 11.2012
Certified Project Management Professional (PMP) - Project Management
Project Management Institute
Bachelor of Science - Business Management and Information Technology (BBM & IT
Catholic University