Timothy ESEYIN-JOHNSON
Flic en Flac
Summary
To leverage my 16 years core banking expertise in financial operations, compliance and client relationship management by seeking to strategic insight and proven leadership to optimize processes, grow portfolios and ensure regulatory excellence while fostering client loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HEAD Sales, Branding & Marketing
Jet 7 Group Mauritius
Flic en Flac, Black River, Mauritius
04.2025 - Current
- Build and manage B2B Pipeline
- Lead end-to-end leasing Partnerships
- Report to EXCO with Monthly Performance
- Own the Commercial P&L for Real Estate, hospitality, Events and facilities
- Key Projects:
- Shortz Premises Lease-up
- Hospitality Revenue revamp
- Sales Operating System at the Bar
- Pricing and Yield Model for Leases
- Community and regulatory Engagement.
Branch Service Manager
Polaris Bank Limited
08.2014 - 04.2025
- Business Support
- Reporting & Performance Monitoring
- Vendor & Facility Management
- Risk & Compliance
- Cash & Treasury Management
- Staff Supervision & Development
- Branch Operations Oversight
- Key Successes:
- Risk Reduction
- Operational Efficiency
- Staff Productivity
- Customer Service Transformation
- Branch Revenue Growth by over 250% in 4 Years.
HEAD, Teller Operations
Union Bank of Nigeria
Nigeria
04.2014 - 07.2014
- Supervision of daily Cash operations
- Worked Closely with Branch Operations Manager to Ensure Audit readiness
- Acted As first-line escalation Point for customer Complaints and onward resolution.
- Maintained Strict Compliance with CBN regulations, AML/KYC policies & Internal Control Procedures.
- Prepared daily, weekly and Monthly cash position reports for Branch Coordination.
- Monitored Teller's Performance
- Always Balanced and Maintained Vault in accordance with Policy.
- Key Successes:
- Successfully managed daily Cash with Zero Tolerance for Losses
- Achieved 100% Reconciliation Accuracy
- Reduced Turn Around Time by 20-30%.
- Maintained Excellent Audit Rating with no major exceptions.
- Maintained 95% Uptime on ATM's and Branch Cash Availability
- Supported Sales Team for Cross-selling and contributing to Branch Deposit Growth
Head of Branch Customer Experience & Transfer of Funds
FCMB Group
Gombe State, Nigeria
11.2008 - 03.2014
- Customer Experience Management
- Funds Transfer Operations
- Compliance & Risk Management
- Key Successes:
- Zero Tolerance for Errors
- Improved Turn Around Time
- Resolved Complex Customer Complaints
- Constant Training and re-training of staff
- Projects:
- Customer feedback & Service Recovery
- Customer Education Campaign
- Compliance & Risk Initiative
- Funds Transfer Automation Upgrade
Education
MBA - Management
ATBU Bauchi
01.2012
B.SC - Business Administration
ABU, Zaria
01.2004
Senior Secondary School Certificate - undefined
SSCE
01.1998
Skills
- Goal Driven Mindset
- Good Financial Acumen
- Proven Client Relationship Management
- Up-to-date Risk & Compliance Awareness
- Adept Knowledge of Client Relationship Management
- Sound Resilience & Work Ethics
- Leadership & management skills: Problem Solving & Decision Making, Negotiation & Persuasion, Strategic Planning through Policies and Process improvements and High Sales & Product expansion skills
- Core Banking & Financial Expertise in Operations Management, Financial Analysis and Reporting, Customer Relationship Management, Risk & Compliance and Credit & Loan/Debt Management skills
- Sales, Marketing & Branding Skill: Business Development, Market Analysis, Client Engagement and Brand Positioning and Promotions
Certification
- Certified Member, Chartered Institute of Economist 2008
- Graduate Member, Nigerian Institute of Management-MNIM-2007
LANGUAGES SPOKEN
English, Yoruba, Hausa and a little of French Language.
Hobbies and Interests
Watching and playing the game of tennis and football.
Timeline
HEAD Sales, Branding & Marketing
Jet 7 Group Mauritius
04.2025 - Current
Branch Service Manager
Polaris Bank Limited
08.2014 - 04.2025
HEAD, Teller Operations
Union Bank of Nigeria
04.2014 - 07.2014
Head of Branch Customer Experience & Transfer of Funds
FCMB Group
11.2008 - 03.2014
MBA - Management
ATBU Bauchi
B.SC - Business Administration
ABU, Zaria
Senior Secondary School Certificate - undefined
SSCE