Thierry Jerome Amic
Grand Gaube
Summary
Hospitality industry professional with a strong drive for success. Committed to developing knowledge and skills while contributing to organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
Proper Petrol Ltd
02.2019 - Current
- Developed and implemented training programs to meet organizational objectives.
- Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Maintained records of all training activities and tracked progress for employees.
- Organized seminars, workshops, conferences, and other events related to learning initiatives.
- Provided guidance and mentorship for new hires during onboarding process.
- Coordinated with internal stakeholders across departments on L&D related matters.
- Monitored trends in the industry related to Learning and Development practices.
- Assisted with recruitment efforts by conducting interviews and providing input on candidate selection decisions.
- Oversaw the recruitment, training, and development of a high-performing development team.
- Coordinated with marketing and sales teams to support product launch and promotional activities.
Brand Manager
Simbisa Brands
04.2018 - 01.2019
- Developed and implemented successful marketing strategies for a new brand.
- Conducted market research to identify target customer segments, preferences, and trends.
- Managed budgets for all marketing activities including advertising spend, events sponsorships and promotional giveaways.
- Collaborated with sales teams on product launches, promotions and pricing strategies.
- Developed partnerships with influencers in relevant industries to promote the brand's message through their channels.
Complex Manager
Simbisa Brands
01.2015 - 01.2018
- Developed and implemented policies and procedures to ensure efficient management of complex operations.
- Monitored daily operations, ensuring compliance with organizational standards and regulations.
- Coordinated staff schedules to maximize efficiency while minimizing overtime costs.
- Maintained records of personnel, budgeting, and inventory items.
- Ensured safety protocols were followed in the workplace.
- Conducted regular performance evaluations for employees.
- Provided guidance, training, and mentoring to staff members on an ongoing basis.
- Resolved customer service issues in a timely manner.
Restaurant Manager
Talking Drums
01.2012 - 01.2015
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
Supervisor, driver et chief canteen
Meal Express
01.2007 - 01.2012
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
Room Waiter
La Pirogue Hotel
01.2000 - 01.2007
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Delivered accurate checks at the end of each meal period.
- Reconciled cash drawers at the end of shifts to verify sales totals.
Education
NTC Level 3 « Restaurant and Bar service, Post –Secondary -
Ecole Hôtelière Sir Gaëtan Duval
01.2007
Secondary -
Eden College
Rose-HillCertificate of Primary Education, Primary -
Glen-Park RCA School
Skills
- Active listening skills
- Good communication skills
- Assisting people on all levels
- Able to provide quality service
- Skilled problem solver
- Motivated team player
- Flexible schedule capability
- Inventoried and restocked items throughout the day
- Developed and maintained positive working relationships with others to reach business goals
- Customer satisfaction
- Anticipating customer needs
- Resolved customers complaints quickly and efficiently
- Food handling skills and knowledge
- Interviews/Hiring
- Able to multitask efficiently
- Exceptional attention to detail
- Clerical skills
- Knowledge of accounting (Payroll, Profit and loss, cost)
- Easy and Fast learner
- Hard worker and understands attainable goals
- Loyal and ambitious towards success
Keyskillsgained
- Active listening skills
- Good communication skills
- Assisting people on all levels
- Able to provide quality service
- Skilled problem solver
- Motivated team player
- Flexible schedule capability
- Inventoried and restocked items throughout the day
- Developed and maintained positive working relationships with others to reach business goals
- Customer satisfaction
- Anticipating customer needs
- Resolved customers complaints quickly and efficiently
- Food handling skills and knowledge
- Interviews/Hiring
- Able to multitask efficiently
- Exceptional attention to detail
- Clerical skills
- Knowledge of accounting (Payroll, Profit and loss, cost)
Employments
- Room Waiter, La Pirogue Hotel, 2000, 2007
- Supervisor, driver et chief canteen, Meal Express, 2007, 2012
- Restaurant Manager, Talking Drums, 2012, 2015
- Complex Manager, Simbisa Brands, 2015, 2018
- Brand Manager, Simbisa Brands, April 2018, January 2019
- Learning and Development Manager, February 2019, Present
Events
- Participation at the Waiters Race 2010
- Service for the end of year party of Accenture Mauritius for more than 1000 persons
- Support and supplier for canteens: Le Bocage International School (2007-2011), HSBC Ebène (2008-2010), L’Université de Maurice (2009-2010)
Otherqualifications
- Best server for the month of September, October and November 2000 at La Pirogue Hotel
- Two days training from (17th and 18th of April 2001 ) en Basic Principles of Highly Effective People
- Rewarded for the Core Values Award by La Pirogue Hotel, year 2002 pour l’année 2002
- Training from Simbisa Brands as from September 2015 to November 2015 in African countries ( QSR Industry)
- Training on Payroll for Vision Way ( Vypertech)
Personal Information
- Date of Birth: 12/21/82
- Nationality: Mauritian
- Marital Status: Married
References
Guilain Yvon, Human Resources Manager, La Pirogue Hotel, Thierry has always performed his duties to our entire satisfaction and we recommend him to any employer wishing to offer him a job in the same capacity.
Hobbies and Interests
- Cinema
- Seaside
- Traveling
- Music
- Enjoying nature
Disclaimer
I do hereby declare that the above information is true and correct.
Affiliations
- Participated in the waiters Race organised by the Rotary Club of Quatre Bornes in collaboration with the Ministry of Tourism and Leisure and The Municipality of Quatre Bornes on June 2010
Languages
Creole
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Italian
Beginner
A1
Accomplishments
- Best Waiter at La Pirogue Hotel in November 2000
- Blow away the customer from January to December 2002
Certification
- MQA certified Trainer July 2022
- Basic Life Support First Aid since 2019 till now
- Certified Trainer for KemKlean Hygiene Solution January 2024
- Grays et ses commentaires de degustation November 2012 [Grays]
- Time & Attendance software for Users December 2015 [Vision Way Ltd]
- Professional Skills Course December 2020[British Counsil]
- Management Matters August 2022 [Nando's]
Timeline
Learning and Development Manager
Proper Petrol Ltd
02.2019 - Current
Brand Manager
Simbisa Brands
04.2018 - 01.2019
Complex Manager
Simbisa Brands
01.2015 - 01.2018
Restaurant Manager
Talking Drums
01.2012 - 01.2015
Supervisor, driver et chief canteen
Meal Express
01.2007 - 01.2012
Room Waiter
La Pirogue Hotel
01.2000 - 01.2007
NTC Level 3 « Restaurant and Bar service, Post –Secondary -
Ecole Hôtelière Sir Gaëtan Duval
Secondary -
Eden College
Certificate of Primary Education, Primary -
Glen-Park RCA School
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