Thierry Desire Jean Laurent Stephano
Beau-Bassin
Summary
Dynamic professional with extensive experience at Rennel Ltd - FedEx, excelling in customer-focused service and performance improvement. Proven ability to lead teams and enhance operational efficiency through effective problem-solving and collaboration. Skilled in Microsoft Office Suite, with a strong commitment to maintaining high standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Courtier / Senior Courtier / Assistant Team Leader
Rennel Ltd -FedEx
2014.01 - 2025.06
- Coordinated team activities to enhance operational efficiency and workflow alignment.
- Implemented training programs to improve staff performance and knowledge retention.
- Monitored project progress, ensuring adherence to timelines and quality standards.
- Analyzed performance data to identify areas for process improvement and optimization.
- Facilitated conflict resolution within the team, promoting a collaborative work environment.
- Mentored junior staff, fostering skill development and career growth opportunities.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
Helper
PNL Ltd
2010.01 - 2013.12
- Assisted in daily operations, ensuring timely completion of tasks and adherence to safety protocols.
- Collaborated with team members to maintain organized workspaces, enhancing operational efficiency.
- Operated various tools and equipment, contributing to seamless workflow within the facility.
- Implemented process improvements that streamlined operations and reduced downtime in production areas.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Assisted in completing projects on time through diligent work and effective communication with team members.
Bar Waiter
La Pirogue
2005.01 - 2010.01
- Assisted in maintaining cleanliness and organization of bar area to enhance guest experience.
- Collaborated with team members to ensure efficient service during high-volume periods.
- Learned and adhered to safety protocols for handling food and beverage items.
- Developed knowledge of drink recipes and menu offerings for effective customer engagement.
- Supported inventory management by assisting with stock checks and restocking supplies as needed.
- Adapted to diverse customer needs, ensuring satisfaction through attentive service and problem-solving skills.
- Maintained a positive attitude while working in fast-paced environment, contributing to team morale.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Provided excellent customer service by promptly taking orders and delivering beverages.
Education
High School Diploma -
St Mary’s
Rose HillSkills
- Performance monitoring
- Microsoft Office Suite
- Motivational leadership
- Project management
- Customer focused
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Work Planning and Prioritization
- Work planning
- Documentation and reporting
- Performance improvement
- Analytical thinking
Accomplishments
Manual driving license
Languages
French
Intermediate (B1)
English
Intermediate (B1)
Timeline
Courtier / Senior Courtier / Assistant Team Leader
Rennel Ltd -FedEx
2014.01 - 2025.06
Helper
PNL Ltd
2010.01 - 2013.12
Bar Waiter
La Pirogue
2005.01 - 2010.01
High School Diploma -
St Mary’s