Tharnvithian Kelven
Rose Belle
Summary
Personable and analytical with knack for providing insightful guidance and support. Understands core principles of advising and possesses communication and problem-solving skills. Committed to driving positive outcomes and fostering client success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care and Service Hub Advisor
Absa Bank Mauritius
Ebene Mauritius
10.2024 - Current
- Advised clients on product selection and usage, enhancing customer satisfaction.
- Collaborated with cross-functional teams to implement client feedback mechanisms, improving service delivery quality.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Multimedia Journalism Intern
La Sentinelle
Baie Du Tombeau, Mauritius
04.2024 - 10.2024
- Managed deadlines effectively by prioritizing tasks and maintaining open communication with supervisors.
- Collaborated with marketing teams on promotional materials designed to increase publication visibility among target audiences.[ coca cola , huawei mauritius]
- Produced engaging content for social media platforms to boost online presence and audience engagement.
- Supported the newsroom team during breaking news situations, providing essential assistance during high-pressure moments.
Coach
Happy Gym Ltd
Rose Belle, Mauritius
11.2023 - 08.2024
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Modified workout plans according to fitness levels and medical considerations.
Intern Insolvency Administration
Ebene Gate
Ebene
02.2024 - 04.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Business Management -
Open University of Mauritius
Curepipe10.2027
High School Diploma -
Sookedo Bissoondoyal State College
Rose Belle02.2024
Skills
- Analytical thinking
- Time management
- Critical thinking
- Problem-solving
- Client engagement
Certification
- insolvency administration, ebene gate - 2 months
Timeline
Customer Care and Service Hub Advisor
Absa Bank Mauritius
10.2024 - Current
Multimedia Journalism Intern
La Sentinelle
04.2024 - 10.2024
Intern Insolvency Administration
Ebene Gate
02.2024 - 04.2024
Coach
Happy Gym Ltd
11.2023 - 08.2024
High School Diploma -
Sookedo Bissoondoyal State College
Bachelor of Business Management -
Open University of Mauritius