Hi, I’m
THAPASWANI GOKOOL
Quatre Bornes,Plaines Wilhems District
Summary
Organized Supply Chain Officer and clear communicator with record of success in contract negotiation, storage management and distribution coordination. Versed in keeping personnel aligned with key objectives and consistently meeting performance indicators. Analytical and critical thinker ready for operational challenges. Creative professional capable of remaining calm and composed in demanding situations. Promoting positive attitude, great people skills and self-motivation.
Overview
4
years of professional experience
3
years of post-secondary education
Work History
HV Retail & Distribution ( HV Holdings)Port Louis, Mauritius
Supply chain officer
10.2022 - Current
Job overview
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Assist in Inventory ( Orchestra, Foire Fouille, Charles and Keith, Giordano, Flo, Sport 2000, Tape a l'oeil, Dim & Defacto)
- Developed strategic ways to optimise inventory control procedures and minimise errors.
- Tracked warehouse inventories and sales reports to minimise dead stock.
- Verified supplier quality, cost and lead times to meet procurement objectives.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Processed invoices and payment runs with complete accuracy.
- Reconciliation of invoices with purchase invoice
- Process and issue of Purchase Order (PO), Good receive note(GRN) and Costing
PEX LTD EBENE
IT Operator
12.2020 - 10.2022
Job overview
- Assisted customers with various types of technical issues via email and telephone
- Supported customers with online billing, access and account issues
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Worked with internal teams to deliver accurate information to customers and service accounts
- Handled customer service issues by providing guidance or escalating for advanced support
- Monitored networks/systems/ATMs
- Processed Intercharge file (visa, Mastercard, UPI)
- Processed customer banks' payment, Maintenance, New Card Application & Replacement files
- Ran processes on an ad hoc basis following internal/external requests
- Ensured reports are generated/uploaded & performed first level verification
- Ran End-of-Day and Backup Processes
- Generated Statement files
- Conducted Fraud Monitoring.
LOGIDISRiche Terre, Port Louis
Administrative and Sales Representatives
02.2020 - 05.2020
Job overview
- Monitored customer order process and addressed customer issues
- Demonstrated product features to align with customer needs
- Presented products and services to prospective and existing customers to meet clients' needs
- Answered customer questions, shared product knowledge, and researched pricing and availability
- Answered customer questions and responded quickly to problems and complaints on the phone or by email
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Interacted with customers to understand particular needs and identify products and services best suited to helping achieve goals
- Reviewed files and other documents to obtain information to respond to requests.
Education
Mancosa, Mauritius
Bachelor of Commerce in Information and Technology Management from IT Management
07.2020 - 12.2023
EDEN College, Rose Hill
Higher School certificate
Skills
- Report analysis
- Managing purchasing activities
- Excel spreadsheets
- Problem Solving
- Flexible schedule
- Communication skills
- Reliable & Trustworthy
- Good work ethic
- Team Building
- Customer Service
- Organizational skills
- Creative problem solving
- Understanding customer needs
Timeline
Supply chain officer
HV Retail & Distribution ( HV Holdings)
10.2022 - Current
IT Operator
PEX LTD
12.2020 - 10.2022
Mancosa
Bachelor of Commerce in Information and Technology Management from IT Management
07.2020 - 12.2023
Administrative and Sales Representatives
LOGIDIS
02.2020 - 05.2020
EDEN College
Higher School certificate
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