- Assist in shops activities as directed by the shop manager.
- Attend clients who have requests and queries about products and services.
- Handle complaints, provide appropriate solutions for customers , interact with other departments and follow up to meet customer satisfactions.
- Cash collections and reconciliations
- Issuing refunds and credits
- Reconciliations of cash collections and stock cards
- monthly reports
- monitor stock level and replenish
- Ensure to have correct price tags on display and change same in promotional period.
- Promote the products on display to push sales.
- Ensure accessories are displayed to be able to do cross selling.
- Escalate info for any anomalies found on price tags and artworks.
- Assist to make special set up for events and TMA.
Additionally, as a team leader I take charge of shop in the absence of shop manager and senior staff.
Transport arrangement for staff working after office hours.