Terence Aliphon

• Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
• Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Inspected dishes and utensils for cleanliness.
• Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Used cash registers and credit card machines to cash out customers.
• Met with chef to review daily specials and menu changes.
• Trained new servers on restaurant policies and procedures.
• Trained new waitstaff on proper food handling, customer service and safety procedures.

• Determined baking times for various items.
• Gained valuable experience working within a fast-paced professional bakery setting while adhering to deadlines.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Managed in-store, pick-up orders and catering needs.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Assisted in inventory management, ordering supplies, and minimizing waste to reduce costs.
• Followed food safety standards when handling ingredients.
• Built positive relationships with coworkers through strong teamwork skills and a supportive attitude.
• Cut and shaped dough for pies, rolls and other pastries.
• Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
• Scaled out and mixed ingredients according to recipes and procedures.
• Received praise from customers for providing memorable dining experiences through outstanding presentation and flavor combinations in pastries.

• Collaborated with team members to coordinate deliveries.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Ensured the safety of delivered items by properly securing and handling packages.
• Reported suspected mechanical issues quickly to supervisor for remediation.
• Inspected load security and checked for damages.
• Was in charge of store management.

Participated in different activities involving sports,food and social interaction experiences.