TEESHAN TENGRY
Quatre-Bornes,Mauritius
Summary
I will describe myself as nurturing, patient, mature and responsible. The past ten years in the Banking field have help me to grow and i've consistently exceeded in the current company's goal and achievement which earned me a promotion in three years. I am a Degree holder and eager to undertake new challenges. I pride myself on being a customer-service oriented.
Overview
11
11
years of professional experience
Work History
Client Service Officer
- I'd describe myself as nurturing, patient, mature and responsible
- The past Eight years
- I've consistently exceeded in the current company's goal and achievement which earned me a promotion in three years
- I am a recent Degree graduate and eager to undertake a new challenge
- I pride myself on being customer-service oriented.
Client Service Officer
Standard Bank (Mauritius) Ltd
10.2022 - Current
- Processing of swift and local transfers
- Daily monitoring of transactions
- Reconciliation of transfers received during the day and end of day, ensuring correct reporting to manager
- Educate client on products such as internet banking, OneHub(Online robot for balance inquiry,statement and tracking of transfers), E-Statement, E-advice.
- Respond to queries regarding IB access blocked, reset of password and token resync
- Adhered to all confidentiality requirements at all times
- Assume ownership over team and managed work flow to meet goals
- Investigate and resolve customer inquiries and complaints within given timeframe.
- Responds to customer requests such as funds tracking, urgent release of transfer, recall of funds,e-statement and e-advice application,audit confirmation requests.
- Assist MLRO with daily monitoring of transaction, send query to client to obtain supporting documents before releasing a transfer.
Customer Service Assistant
Afrasia Bank Ltd
11.2021 - 09.2022
- Onboarding of new clients(Individual,Company,Trust)
- Resolve customer issues using strong interpersonal skills and conflict resolution techniques
- Guarantee positive customer experiences by efficiently resolving customer concerns and complaints
- Responds promptly to queries from clients, members and staff via email, phone, video-call
- Dealing in FX transactions between client and treasury team
- Educate clients on e-products of the bank(For e.g, use of IB,Debit card,Credit card)
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer Service Officer
State Bank (Mauritius) Ltd
03.2016 - 10.2021
- On-boarding Customer(Opening ofIndividual, Corporate & Association Accounts)
- Deal in Products: (Loan, Credit Cards & Investment)
- Deal in Services: (Internet Banking & Mobile Banking)
- Assessment of Credit Facilities (Individual, Corporate &
- Association)
- Handle local & International Customer queries
- Involved in operational projects to improve current process
- Meets Daily Targets
- Assist in Internal & External Audits
- Responsible Officer on Anti-Money Laundering/Combating the Financing of Terrorism matters
Teller
State Bank (Mauritius) Ltd
03.2013 - 02.2016
- Cash Withdrawal/ Deposit Cheque/Cheque Withdrawal/Cash Deposit
- Assisted customers with questions about products, services and terms
- Explained bank services, financial products and applicable fees to customers
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions
- Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
Education
BA (Hons) - Business Accounting and Finance
Open University of Mauritius
12.2020
Australian Mathematics Competition Palma SSS - undefined
11.2009
Internet and Computing Core Certification (IC3) Programmed - undefined
2009
Skills
- Computer literate
- Microsoft Excel/Word/Power Point & Mail Outlook
- Resilience & Persistence
- Ability to work under pressure Highly
- Highly Dedicated
- Presentation Skill
- Finnone (Loan Software)
- Smart Vista (Credit/Debit Card Software)
- Deal in CRM (Client Software)
- Deal in Finnacle (Client Software)
- Deal in Salesforce (Client Software)
- Deal in BOL(Business Online Platform)
- Effective workflow management
- Strong Communication, Listening & Negotiation Skills
- Convincing Power
- Team Player
- Quick Learner
Additional Information
- Interest in Swimming, Football, Volleyball
- Travel
- Hiking
- Cycling
- Owner of driving License
Timeline
Client Service Officer
Standard Bank (Mauritius) Ltd
10.2022 - Current
Customer Service Assistant
Afrasia Bank Ltd
11.2021 - 09.2022
Customer Service Officer
State Bank (Mauritius) Ltd
03.2016 - 10.2021
Teller
State Bank (Mauritius) Ltd
03.2013 - 02.2016
Client Service Officer
BA (Hons) - Business Accounting and Finance
Open University of Mauritius
Australian Mathematics Competition Palma SSS - undefined
Internet and Computing Core Certification (IC3) Programmed - undefined
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