Teemesh Boodhoo
Quatre Bornes, Road Bassin
Summary
Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 3 months of experience in tracking and coordinating flight schedules, greeting passengers. Enthusiastic customer service agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks. Motivated to learn and grow. Always ready to maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Ready to help team to achieve company goals.
Overview
1
1
Certification
Work History
Airport Customer Service Agent
Ground2Air, An IBL Company.
Port Louis
11.2021 - 02.2022
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Used airline computer system to create airline tickets and boarding passes
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
Education
Customer Service Agent - Science Education/ School Certificate
G2ACAMAS, AVIATION SCHOOL
Curepipe, Mauritius 02.2021
Associate of Science - Science Education/ School Certificate
New Eton College
Rose Hill, Mauritius 01.2020
Skills
- Passenger assistance
- Friendly service mentality
- Flexible and Adaptable
- Team building
- Interpersonal Communication
- Creative Problem Solving
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Responding to Difficult Customers
- Strong Analytical and Problem Solving Skills
- Patient and Empathetic
Additional Information
· Persistent to do a work at its best.
· Strong Willed
· Focusing on small faults to improve afterwards.
Certification
- Completed a course in Foundation MS Office Applications/ MQA Registered.
- Completed Internet and Computing Core Certification (IC3) Program in the Computer Studies.
Languages
Creole Mauritian
Native language
English
Upper intermediate
B2
French
Upper intermediate
B2
Timeline
Airport Customer Service Agent
Ground2Air, An IBL Company.
11.2021 - 02.2022
Customer Service Agent - Science Education/ School Certificate
G2ACAMAS, AVIATION SCHOOL
Associate of Science - Science Education/ School Certificate
New Eton College
- Completed a course in Foundation MS Office Applications/ MQA Registered.
- Completed Internet and Computing Core Certification (IC3) Program in the Computer Studies.
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