Teekshana Devi Ramkhalawon

Executed Customer Journey strategy by supporting CRM Manager and overseeing automated campaigns from ideation to analysis.
Managed communication journeys, updated content, and collaborated with Promotions team to align with product calendars.
Handled CRM escalations with timely resolution, ensuring customer satisfaction.
Applied rigorous QA processes for effective campaign deployment across various channels.
Developed performance reports and documented all automated journeys for analytical insights.
Managed CRM plans for three brands, including performance analysis, A/B testing, and on-site pop-up setups.
Cross-trained on multiple platforms and trained new team members to enhance team capabilities.
Utilized tools like Adobe Campaign Manager, Taxi, Bitly, Moveable Ink, and Optimove to build successful campaigns.

Managed game portfolio, overseeing launch of new titles across all brands.
Supervised lobby management for optimal user experience on platforms.
Established game categories across all brands to enhance navigation.
Conducted testing and sign-off processes for game releases.
Coordinated with third-party vendors to ensure compliance and quality.
Tested and debugged games to resolve issues prior to launch.
Developed strategies to improve player engagement and retention metrics.
Collaborated with team to prioritize tasks and address issues efficiently.

Welcomed players and facilitated quizzes and games to foster community engagement.

Introduced engaging personality in chat rooms while maintaining professionalism.

Educated new players on game rules, answered inquiries, and ensured a friendly atmosphere.

• Delivered interactive chats tailored to diverse audience demographics.
• Collaborated with team to create stimulating on-site content for optimal performance.
• Gathered player feedback to enhance entertainment delivery and overall experience.
• Ensured compliance with site Terms and Conditions among all players.
• Developed successful chat room promotions to boost awareness and participation.

Delivered exceptional customer service via phone, email, and chat.
Responded to customer inquiries promptly and accurately.
Resolved customer issues and complaints efficiently.
Escalated complex cases to senior representatives when necessary.
Identified and recommended process improvements to enhance customer experience.
Maintained accurate and up-to-date customer records.
Processed customer payments with precision.
Monitored third-party contractual payments, negotiating discounts and flat fees.

Enhanced customer experience across diverse product offerings.
Built and maintained a client portfolio through proactive engagement.
Established regular communication with prospects and clients to foster relationships.
Demonstrated strong communication and negotiation skills to secure agreements.

Prepared and served drinks to customers according to Nando's standards.
Maintained clean, organized, and well-stocked bar area.
Recommended menu items based on extensive knowledge of food and drinks.
Responded promptly and professionally to customer inquiries and complaints.
Collaborated with team members to deliver exceptional customer service.
Ensured compliance with all health, safety, and licensing regulations.