Tashinee Butchanah
Beau Bassin-Rose Hill,PL
Summary
Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Skilled Real Estate Agent with relevant experience in both residential and commercial property sales. Known for exceptional customer service and negotiation skills, combined with a deep understanding of real estate markets and trends. Proven record of successfully closing deals, often exceeding client expectations, reflecting strong ability to build fruitful relationships and generate repeat business.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
A-CIFF PROPERTIES LTD
Ebene
02.2025 - Current
- Assisted clients in buying, selling, and leasing residential properties.
- Conducted property showings and open houses for potential buyers.
- Researched local real estate market trends and property values.
- Developed marketing materials to promote listings effectively.
- Negotiated contracts and agreements between buyers and sellers.
- Provided exceptional customer service to ensure client satisfaction.
- Collaborated with mortgage brokers to facilitate financing options.
- Maintained accurate records of transactions and client interactions.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Operations Manager
A-CIFF GROUP LTD
Ebene
02.2022 - Current
- Managed daily operations, ensuring efficiency across departments.
- Coordinated logistics and supply chain activities effectively.
- Oversaw team performance, fostering a collaborative work environment.
- Implemented process improvements to enhance operational workflows.
- Developed training programs for staff on operational procedures.
- Monitored inventory levels to maintain optimal stock availability.
- Analyzed operational data to inform decision-making and strategy adjustments.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Guest Relations Coordinator
Tamassa Resort
Bel Ombre
08.2019 - 01.2022
- Managed guest inquiries and resolved issues to enhance satisfaction levels.
- Coordinated with departments to ensure seamless guest service experiences.
- Developed and maintained relationships with returning guests for personalized service.
- Assisted in planning and executing special events for guest engagement.
- Implemented feedback systems to gather insights on guest experiences and preferences.
- Trained new staff on guest relations protocols and customer service standards.
- Monitored daily operations to uphold high service quality throughout the resort.
- Collaborated with marketing teams to promote guest loyalty programs and offers.
- Resolved conflicts between customers and staff members in a professional manner.
- Maintained a high level of professionalism when dealing with customers and colleagues.
- Oversaw the daily operations of the front desk, including reservations, guest inquiries, and complaints.
- Processed payments from customers using appropriate payment methods.
- Organized tours for visiting groups and individuals according to their preferences.
Guest Relations Officer
SO Sofitel Mauritius
Bel Ombre
11.2018 - 06.2019
- Welcomed guests and provided information about services and amenities.
- Resolved guest complaints promptly to enhance satisfaction and loyalty.
- Coordinated with housekeeping and maintenance for timely service delivery.
- Assisted in organizing events to improve guest engagement and experience.
- Utilized reservation systems to manage bookings and guest inquiries effectively.
- Answered guest inquiries regarding hotel offerings and services.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Education
Accounting Clerk - Accounting
PSI
10-2022
English - English
Curtin Mauritius
02-2022
Diploma of Business - Business Management
Curtin Mauritius
12-2021
HSC - Travel And Tourism / Sociology
Swami Vivekananda State Secondary School
11-2018
Skills
- Property valuation
- Client negotiation
- Customer service
- Marketing strategy
- Sales techniques
- Contract negotiation
- Real estate laws
- Relationship building
- Lead generation
- Effective communication
- Problem solving
- Local marketing
- Real estate development
- Business development
- Contracting
- Honest and ethical
- Highly professional
- Excellent teamwork
- Negotiation expertise
- Works well independently
- Excellent communicator
- Digital marketing
- Client management
- Presenting
- Administrative support
- Sales closing
Timeline
Real Estate Agent
A-CIFF PROPERTIES LTD
02.2025 - Current
Operations Manager
A-CIFF GROUP LTD
02.2022 - Current
Guest Relations Coordinator
Tamassa Resort
08.2019 - 01.2022
Guest Relations Officer
SO Sofitel Mauritius
11.2018 - 06.2019
Accounting Clerk - Accounting
PSI
English - English
Curtin Mauritius
Diploma of Business - Business Management
Curtin Mauritius
HSC - Travel And Tourism / Sociology
Swami Vivekananda State Secondary School