Sylvanie Valéran
Port Louis
Summary
Customer-focused professional with over 4 years of experience supporting clients, resolving operational issues, and working within structured, compliance-driven environments. Experienced in Agile workplaces and promoted internally to Coach in Software & Hardware Solutions and Level 2 Support, demonstrating leadership, accountability, and consistent performance. Skilled in handling sensitive information aligned with GDPR data protection standards, ensuring confidentiality, accuracy, and trust. Recognized with consecutive awards for performance, teamwork, and attendance reliability. Motivated to transition into the banking sector as a Teller, bringing strong customer interaction skills, attention to detail, operational discipline, and digital system expertise to support efficient and secure banking services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Support Technician – Level 2 / Coach (Software & Hardware Solutions)
WINPHARMA EVERYS
Mauritius
02.2022 - Current
- Provide advanced support in an Agile operational environment.
- Assist clients daily, ensuring clear communication and service quality.
- Handle sensitive data following GDPR-aligned confidentiality standards.
- Coach colleagues and promote knowledge sharing.
- Deliver training sessions and support continuous improvement.
- Act as escalation point for complex incidents requiring precision and analysis.
- Promotions:
- Coach in Software & Hardware Solutions — January 2023
- Level 2 Support Technician — Recently Promoted
Cloud Recruiter
Talent2Africa
09.2021 - 02.2022
- Managed candidate processes and confidential records.
- Communicated professionally with international stakeholders.
- Maintained accurate documentation and reporting.
HR Consultant / Talent Acquisition Officer
APSIM
02.2019 - 10.2020
- Coordinated recruitment and HR administrative operations.
- Managed confidential employee information.
- Supported structured organizational processes.
Technical Support (L1) / Administrative Clerk
Mauritius Telecom (MUGA Project)
11.2012 - 01.2019
- Delivered frontline customer and administrative support.
- Managed operational documentation and coordination.
- Assisted public users professionally and efficiently.
Education
BSc - Computer Science
Open University of Mauritius
MauritiusFoundation Programme - English, French, Maths And Sociology
Open University of Mauritius
Curepipe09.2021
Skills
- Customer Service & Client Experience
- Transaction Accuracy & Attention to Detail
- Data Confidentiality & GDPR Awareness
- Compliance & Risk Awareness
- Agile Team Collaboration
- Problem Solving & Incident Resolution
- Communication & User Guidance
- Administrative Operations
- Digital Systems Support
- Software & Hardware Troubleshooting
- Smart Card Reader & Terminal Support
- Printer Support
- Cybersecurity & Data Protection Practices
Certification
- Stock Management Fundamentals Certification
- Winschool Certification
- Serialization & SESAM SCOR Teletransmission (NIV1)
Honors and awards
- Performance Excellence Award, 2 consecutive years
- Mutual Aid & Team Collaboration Recognition, 2 consecutive years
- Outstanding Attendance Award, 2 consecutive years
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Accomplishments
- Project Development – Collaborated with the deployment team in the development and implementation of a task automation project
Websites
Timeline
IT Support Technician – Level 2 / Coach (Software & Hardware Solutions)
WINPHARMA EVERYS
02.2022 - Current
Cloud Recruiter
Talent2Africa
09.2021 - 02.2022
HR Consultant / Talent Acquisition Officer
APSIM
02.2019 - 10.2020
Technical Support (L1) / Administrative Clerk
Mauritius Telecom (MUGA Project)
11.2012 - 01.2019
BSc - Computer Science
Open University of Mauritius
Foundation Programme - English, French, Maths And Sociology
Open University of Mauritius