Summary
Overview
Work History
Skills
Timeline
Generic

Sylvain Deschamps

Beau Bassin,PL

Summary

Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.

Overview

12
12
years of professional experience

Work History

Technician Support

XEFI CENTER
Ebene
10.2022 - Current
  • Provided ongoing technical support via phone or email as needed by customers.
  • Provided guidance and support to instructors throughout the development process.
  • Provided technical support to other technicians in resolving operational problems.

Conseiller Infogerance

XEFI CENTER
Ebene
10.2021 - 10.2022
  • Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Telemarketer Euro Million

Pro Contact
Ebene
12.2017 - 10.2022
  • Developed relationships with customers to increase sales opportunities.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.

Operateur Service Clientele

Canal +
Ebene
01.2016 - 12.2017
  • Developed positive relationships with customers by providing quality customer service support.
  • Assisted customers with product features, functionality, installation, setup and usage instructions.
  • Processed orders for new products or services and updated existing accounts accordingly.
  • Responded to incoming emails and phone calls promptly while maintaining high standards of customer service.
  • Ensured compliance with company policies when responding to customer inquiries or complaints.
  • Demonstrated patience when dealing with difficult customers in order to maintain professional conduct at all times.
  • Suggested improvements for processes or procedures based on feedback received from customers.

Bouygues Telecom Operateur

CCA INTERNATIONAL
Ebene
01.2015 - 12.2015
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Accounts Clerk

Panarotti / Spur/ Keg and Marlin
Trianon
01.2013 - 12.2015
  • Developed strong working relationships with vendors to facilitate timely payments.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Identified and resolved discrepancies in accounts, invoices

Skills

  • Tactical support
  • Technical Support and Assistance
  • Troubleshooting abilities
  • Customer Relationship Management
  • Support Services
  • Persuasive Communication

Timeline

Technician Support

XEFI CENTER
10.2022 - Current

Conseiller Infogerance

XEFI CENTER
10.2021 - 10.2022

Telemarketer Euro Million

Pro Contact
12.2017 - 10.2022

Operateur Service Clientele

Canal +
01.2016 - 12.2017

Bouygues Telecom Operateur

CCA INTERNATIONAL
01.2015 - 12.2015

Accounts Clerk

Panarotti / Spur/ Keg and Marlin
01.2013 - 12.2015

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Sylvain Deschamps