Sylvain Deschamps
Beau Bassin,PL
Summary
Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
12
12
years of professional experience
Work History
Technician Support
XEFI CENTER
Ebene
2022.10 - Current
- Provided ongoing technical support via phone or email as needed by customers.
- Provided guidance and support to instructors throughout the development process.
- Provided technical support to other technicians in resolving operational problems.
Conseiller Infogerance
XEFI CENTER
Ebene
2021.10 - 2022.10
- Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Telemarketer Euro Million
Pro Contact
Ebene
2017.12 - 2022.10
- Developed relationships with customers to increase sales opportunities.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
Operateur Service Clientele
Canal +
Ebene
2016.01 - 2017.12
- Developed positive relationships with customers by providing quality customer service support.
- Assisted customers with product features, functionality, installation, setup and usage instructions.
- Processed orders for new products or services and updated existing accounts accordingly.
- Responded to incoming emails and phone calls promptly while maintaining high standards of customer service.
- Ensured compliance with company policies when responding to customer inquiries or complaints.
- Demonstrated patience when dealing with difficult customers in order to maintain professional conduct at all times.
- Suggested improvements for processes or procedures based on feedback received from customers.
Bouygues Telecom Operateur
CCA INTERNATIONAL
Ebene
2015.01 - 2015.12
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Accounts Clerk
Panarotti / Spur/ Keg and Marlin
Trianon
2013.01 - 2015.12
- Developed strong working relationships with vendors to facilitate timely payments.
- Performed financial calculations for amounts due, interest charges and balances.
- Identified and resolved discrepancies in accounts, invoices
Skills
- Tactical support
- Technical Support and Assistance
- Troubleshooting abilities
- Customer Relationship Management
- Support Services
- Persuasive Communication
Timeline
Technician Support
XEFI CENTER
2022.10 - Current
Conseiller Infogerance
XEFI CENTER
2021.10 - 2022.10
Telemarketer Euro Million
Pro Contact
2017.12 - 2022.10
Operateur Service Clientele
Canal +
2016.01 - 2017.12
Bouygues Telecom Operateur
CCA INTERNATIONAL
2015.01 - 2015.12
Accounts Clerk
Panarotti / Spur/ Keg and Marlin
2013.01 - 2015.12