Sweety Ramjunum
Mare D'Albert,GP
Summary
Proactive professional with extensive experience in DCRM 365 support and project management. Recognized for delivering effective business development strategies and streamlining processes to improve efficiency. Prepared to leverage these skills to drive impactful results.
Overview
19
19
years of professional experience
Work History
DCRM Consultant and Team leader
Accenture
Ebene
05.2019 - Current
- Lead client workshops to identify business needs and strategic goals.
- Provide level 2 and 3 functional support for DCRM 365.
- Developed process maps to streamline client operations and enhance efficiency.
- Lead the CRM area in two different projects, and facilitated cross-functional team meetings to drive project alignment and collaboration.
- Mentored junior consultants on best practices and project management techniques.
- Designed training programs to enhance client capabilities and knowledge retention.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
Developer Support Engineer
Prodigious Brand Logistics
Ebene
07.2017 - 04.2019
- Provide level 2 and level 3 support on Telescope Software.
- Create technical specifications for tickets implemented.
- Developed SQL scripts.
- Worked closely with other departments such as sales, marketing, and QA when needed.
Systems Engineer
Harel Mallac Technologies Ltd
Port Louis
07.2010 - 06.2017
- Designed and implemented Enterprise Content Management for various client needs.
- Collaborated with cross-functional teams to ensure system integration requirements.
- Managed software installations and updates to maintain system performance.
- Documented system configurations and operational procedures for reference.
- Provided technical support and training to end-users on new systems.
Systems Engineer
New Edge Solutions
Moka
01.2008 - 06.2009
- Designed and implemented Enterprise Content Management.
- Collaborated with cross-functional teams to ensure system integration requirements.
- Conducted system testing and troubleshooting to identify technical issues.
- Managed software installations and updates to maintain system performance.
- Provided technical support and training to end-users on new systems.
IS Trainee
Air Mauritius Ltd
Plaine Magnien
07.2007 - 06.2008
- Create SQLSERVER Reports for Clients
- Worked alongside senior team members to learn related job tasks and roles.
Systems Engineer
EXM Technologies
Vacoas
06.2007 - 12.2007
- Managed software installations and updates to maintain system performance.
- Provided technical support and training to end-users on new systems.
- Documented system configurations and operational procedures for reference.
Education
Bachelor of Science - Computer Information Systems
University of Mauritius
Reduit06-2007
Skills
- DCRM 365 support
- Process mapping
- Enterprise content management
- Business development strategy
- Backlog Management
- Project management
- Software troubleshooting
- Quality assurance
Languages
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Timeline
DCRM Consultant and Team leader
Accenture
05.2019 - Current
Developer Support Engineer
Prodigious Brand Logistics
07.2017 - 04.2019
Systems Engineer
Harel Mallac Technologies Ltd
07.2010 - 06.2017
Systems Engineer
New Edge Solutions
01.2008 - 06.2009
IS Trainee
Air Mauritius Ltd
07.2007 - 06.2008
Systems Engineer
EXM Technologies
06.2007 - 12.2007
Bachelor of Science - Computer Information Systems
University of Mauritius