Suraj Ramgolam

Responsible for client communication, dispatch
coordination, administrative tasks, booking management, and basic payment
handling.

• Assisted in dispatching vehicles and ensuring timely pickups and drop-offs.
• Communicated with drivers to confirm availability and route optimization.
• Implemented efficient booking processes, improving client response times.
• Developed strong relationships with clients to enhance service satisfaction.
• Resolved customer inquiries and concerns to maintain high service standards.
• Monitored booking software for accuracy and updated client information promptly.
• Collaborated with team members to streamline operations and improve workflow efficiency.
• Coordinated group bookings seamlessly, working closely with event planners and conference organizers to ensure successful events.
• Contributed to business growth by maintaining strong relationships with repeat clientele and providing exceptional service.
• Served as liaison between guests, sales team, and operations department, ensuring clear communication throughout each stage of the reservation process.
• Ensured accurate record-keeping through diligent data entry and management in booking software systems.
• Invoicing via Stripe and Limo Anywhere

• Led engaging tours, sharing historical and cultural insights with diverse groups.
• Developed customized itineraries based on client interests and preferences.
• Enhanced guest experiences by providing exceptional customer service and support.
• Coordinated logistics for transportation, accommodations, and site visits efficiently.
• Built personal relationships with guests to promote positive experiences.
• Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.

• Operated production machinery to ensure efficient processing of meat products.
• Adjust machine settings to complete tasks accurately
• Monitored equipment performance and conducted routine maintenance to minimize downtime.
• Implemented quality control measures to maintain product standards and compliance with regulations.

• Official Representative of the English Language Institute (ELI) in Mauritius for the purpose of promotion, student recruitment and the coordination of ELI's activities.
• Recruitment of students for London School of Management - promoting the courses offered, through advertising and marketing
• Official reseller of courses of the Dublin School of English - Reserving courses and accepting bookings on behalf of the DSE
• Official Agent of Eden School of English in Dublin
• Informed clients of policies and procedures.
• Negotiated contracts and agreements, ensuring favorable terms for clients while minimizing risk exposure.
• Conducted market research to identify new opportunities and assess competitive landscape for strategic planning.
• Implemented streamlined processes for client onboarding, reducing time to service initiation significantly.
• Piloted customer loyalty program, resulting in increased repeat business.
• Initiated digital marketing campaign to increase brand visibility.