Sunil Prasad
Tanakpur
Summary
Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Sunil Prasad
01.2011 - 01.2017
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of Number housekeepers.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
Bachelor Of Arts - Hotel Management
Radhe Hari Government Intercollege Tanakpur, Uttar
Tanakpur, Uttarakhand Skills
- Window Cleaning
- Dusting Furniture
- Cleaning Practices
- Task Delegation
- Vacuuming and Sweeping
- Payroll Understanding
- Payroll Administration
- Employee Evaluations
- Customer Service-Focused
- Budget Administration
- Inter-Department Collaboration
- Budgeting and Financial Management
- Supervisory Skills
- Training and Mentoring
- Health and Safety Compliance
- Sorting and Washing Laundry
- Scheduling and Planning
- Cleaning Bathrooms
- Cleaning and Sanitation
- Document Control
- Invoice Processing
- Ordering Cleaning Supplies
- Performance Improvements
- Supply Inventory Management
- Guest Relations
- Folding Clean Laundry
- Customer Relationship Management
- Work Prioritization
- Quality Improvements
- Department Coordination
- Staff Evaluations
- Staff training
- Customer service
- Adaptability and flexibility
- Vendor management
- Computer literacy
- Time management
- Inventory control
- Interpersonal skills
- Record keeping
- Performance evaluation
- Attention to detail
- Project management
- Leadership abilities
- Team building
- Staff Scheduling
- Task Assignment
- Chemical Handling
- Pest Control
- Quality Assurance Controls
- Cleaning Techniques
- Staff Training and Development
- Infection Control
- Laundry and Dry Cleaning
- Employee Work Scheduling
- Equipment Maintenance
- Linens Management
- Equipment Purchasing
- Work Inspection
- Personnel Problem Management
- Stock Inventory Management
- Performance Assessment
- Maintenance and Repair Leadership
- Complaints Handling
- Furniture Cleaning
- Clear Communication
- Problem-Solving
- Facilities Maintenance
- Employee Training and Development
- Employee Scheduling
- Presentation Skills
- Supply Management
- Employee Performance Evaluation
Additional Information
I have a extra work efforts like I have a practical and theorical knowledge of Chinese and continent food, Indian
food.
Timeline
Housekeeping Manager
Sunil Prasad
01.2011 - 01.2017
Bachelor Of Arts - Hotel Management
Radhe Hari Government Intercollege Tanakpur, Uttar
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