Stéphanie Gautray
Montagne Blanche
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Overview
21
21
years of professional experience
Work History
Receptionist
Church Team Ministries
TRIANON
08.2017 - Current
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Sales Assistant
Eden fresh Catering Services
TRIANON
09.2016 - 09.2017
- Processed orders accurately and efficiently using a POS system.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Replenished merchandise on shelves as needed throughout the day.
- Adhered to all company policies and procedures regarding safety regulations, security measures, and attendance policies.
- Resolved customer complaints promptly.
- Greeted customers and assisted with product selection.
- Processed special orders for out-of-stock items when necessary.
- Assisted customers with returns, exchanges and refunds.
Head of the Department
Gourmandises D'Anne
Port Louis
08.2003 - 10.2016
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Assisted other departments when needed by providing additional support during busy periods.
- Maintained records of daily transactions, including sales receipts, cash received, and discounts issued.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed refunds for worn, damaged, and broken merchandise.
Education
Royal Holloway College
Montagne Blanche Skills
- Merchandising proficiency
- Display building
- Visual Merchandising
- Complex Problem-Solving
- Processing payments
- Stock management
- Cash Register Operation
- Opening and closing procedures
- Customer Needs Assessment
- Sales expertise
- Payment Processing
- Inventory Management
- Positive Customer Engagement
- Teamwork and Collaboration
- Time Management
- Staff Support
- Problem-solving aptitude
- Sales Records Management
Languages
French
First Language
English
Beginner (A1)
A1
Timeline
Receptionist
Church Team Ministries
08.2017 - Current
Sales Assistant
Eden fresh Catering Services
09.2016 - 09.2017
Head of the Department
Gourmandises D'Anne
08.2003 - 10.2016
Royal Holloway College
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