Steven Ryan Calou
Port Louis,PL
Summary
Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possess strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers. Looking for a part time job in field of customer service.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member
Air Mauritius
Port Louis, PL
06.2023 - Current
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Communicated effectively with customers using English language skills.
- Completed reports on incidents involving unruly or disruptive passengers.
- Followed safety, passenger and supply pre-flight checklists.
- Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.
Substitute Teacher
St Joseph's College
Curepipe, PL
10.2021 - 11.2021
- Provided instruction and guidance to students in the absence of a regular teacher.
- Developed creative learning strategies to engage all types of learners.
- Engaged students in discussions to promote interest and drive learning.
- Attended training and workshops to improve teaching skills.
Education
High School Diploma -
St Joseph's College
Curepipe09-2021
Some College (No Degree) - Computer Science
University of Mauritius
MauritiusSkills
- Compliance and regulations
- Multilingual proficiency
- Customer assistance
- Team building
- Initiative-taking
- Company culture and values
- Assertiveness
- Safety awareness
- Complaint resolution
- Positive and professional
- Active listening
- Brand representation
- Customer relations
- Grammar
- Quick typing
- Data entry
Languages
English
Proficient
C2
French
Proficient
C2
Spanish
Elementary
A2
Kreol
Proficient
C2
Timeline
Cabin Crew Member
Air Mauritius
06.2023 - Current
Substitute Teacher
St Joseph's College
10.2021 - 11.2021
High School Diploma -
St Joseph's College
Some College (No Degree) - Computer Science
University of Mauritius