STEPHEN AZIE
Rodrigues Island,Mauritius
Summary
Rooms Division Executive with 15+ years of international luxury resort leadership experience across Europe, Asia, the Caribbean, and the Indian Ocean. Proven track record managing up to 335-room properties and 70+ multicultural team members in high-volume seasonal environments. Recognized for sustaining >90% guest satisfaction, achieving 95–98% seasonal staff retention, and reinforcing operational controls to safeguard financial integrity and brand standards.
Overview
15
15
years of professional experience
2025
2025
years of post-secondary education
Work history
ROOM DIVISION MANAGER
Club Med
2022.01 - 2025.01
- Directed full Rooms Division operations across luxury resorts ranging from 236 to 335 rooms within high-occupancy seasonal environments.
- Key Achievements & Impact
- Led and developed 70+ team members across Front Office, Housekeeping, and Laundry departments representing 10+ nationalities.
- Maintained guest satisfaction scores consistently above 90% through structured service recovery protocols and real-time KPI monitoring.
- Achieved 95–98% seasonal staff retention by implementing targeted coaching, onboarding frameworks, and performance management systems.
- Strengthened financial governance by introducing structured cash-handling audits and compliance controls, minimizing operational risk exposure.
- Managed seasonal operational budgets and optimized workforce allocation to control labor costs while preserving luxury service standards.
- Ensured daily Green Globe compliance monitoring and sustainability adherence aligned with corporate environmental objectives.
- Reported directly to General Management and regional headquarters, translating corporate strategy into operational execution.
- Demonstrated exceptional leadership skills whilst fostering positive work environment among staff members.
- Ensured efficient operations by managing room bookings, housekeeping schedules and guest services.
- Monitored inventory of supplies in rooms and public areas, ordering replacements as necessary.
- Conducted regular inspections of rooms and facilities for quality assurance.
- Incorporated sustainable practices into daily operations, promoting environmentally friendly approach.
CHIEF OF RECEPTION
Club Med
2021.01 - 2022.01
- Oversaw front office operations within premium, high-volume resort setting.
- Key Achievements
- Directed reception team structure, scheduling, and workflow optimization to enhance operational efficiency.
- Conducted internal revenue audits and compliance checks to safeguard financial accuracy and reduce discrepancies.
- Improved guest arrival and departure processes, reinforcing seamless service delivery during peak occupancy periods.
GUEST RELATIONS MANAGER
Club Med
2017.01 - 2019.01
- Led guest experience and service recovery operations within luxury resort environment.
- Key Achievements
- Supervised multicultural guest relations teams delivering personalized service across diverse international markets.
- Implemented structured complaint tracking and follow-up systems, reducing repeat service issues and strengthening guest loyalty.
- Collaborated cross-functionally with reservations, operations, and corporate teams to enhance guest journey coordination.
FRONT OFFICE LEADERSHIP & INTERNATIONAL ASSIGNMENTS
Club Med
2010.01 - 2017.01
- Progressed through international leadership assignments supporting front office operations and pre-opening initiatives.
- Key Contributions
- Conducted weekly cash audits and internal control procedures to minimize financial discrepancies.
- Supported multiple resort openings by establishing front office control frameworks and operational standards.
- Managed guest account accuracy, billing integrity, and service excellence in multicultural, high-volume environments.
- Increased local sales by 10%
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Advanced Diploma - Management
Regent Business School (Honoris United Universities)
South AfricaProfessional Food & Beverage Service -
Polytechnics Mauritius Ltd
06.2025
IT Certifications -
City & Guilds
Rodrigurs2006
Skills
- Rooms Division P&L Oversight
- Budgeting & Cost Control
- Guest Experience KPI Management
- Workforce Planning (70 FTE)
- Internal Controls & Audit Compliance
- Service Recovery Systems
- Pre-Opening Operations
- Sustainability Compliance
- Multicultural Team Leadership
- Executive Reporting & Strategic Alignment
Websites
LANGUAGES
English – Full Professional Proficiency
French – Full Professional Proficiency
Spanish – Basic
OPERATIONAL SCOPE
- Room Inventory Managed: 236 – 335 keys
- Team Leadership: 70+ employees
- Guest Satisfaction: Consistently above 90%
- Staff Retention: 95–98% per season
- Multinational Workforce: 10+ nationalities
- Sustainability: Green Globe compliance monitoring
Timeline
ROOM DIVISION MANAGER
Club Med
2022.01 - 2025.01
CHIEF OF RECEPTION
Club Med
2021.01 - 2022.01
GUEST RELATIONS MANAGER
Club Med
2017.01 - 2019.01
FRONT OFFICE LEADERSHIP & INTERNATIONAL ASSIGNMENTS
Club Med
2010.01 - 2017.01
Advanced Diploma - Management
Regent Business School (Honoris United Universities)
Professional Food & Beverage Service -
Polytechnics Mauritius Ltd
IT Certifications -
City & Guilds