Stephany Lajeune Jocelin
Royal Road Cap Malheureux ,Port Louis
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
14
14
years of professional experience
Work History
Concierge /Office Administrative Assistant
MJ Holidays
Grand Gaube
11.2024 - Current
- Arranged special accommodations for guests to enhance visitor experiences.
- Answered guest questions regarding local area, facilities and amenities.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Made reservations for spa treatments, restaurants and golf tee times.
Apartment and residence reservation
Luxury Ocean Vacation
01.2023 - 04.2024
- Calculate and send quotation to customers and tours operators
- Finalize and send the invoice
- Reservations for a speed boat for customers excursions
- Organize breakfast and airport transfers
Customer advisor
Blue Connect LTD
03.2021 - 12.2023
- Company Overview: Air France
- Reservations of plane tickets, luggage, animal seats for customers in particular France and part of Africa
- Modifications and cancellations transferred to the concern department
- Reply customers on social media networks WhatsApp, Facebook Messenger et Twitter
- Air France
Restaurant hostess and concierge
La Pirogue Sun Resorts
03.2018 - 02.2021
- Greetings and reservation for guest
- Prepare menu card for Buffet
- Answer and transfer calls to the appropriate department
- Order cakes from the kitchen for cakes birthdays and inform chef about allergies
Customer service advisor sales and after sales
Accenture Performance
07.2013 - 03.2018
- Company Overview: delivered at Ebene
- Respond to requests for information by phone
- Assist customer and give guest excellent service
- Delivered at Ebene
Data entry operator
TNT Business Solutions Ltd
Ebene
01.2011 - 07.2013
- Data entries of bank details, account numbers guest information
Education
Master of Computer Science -
Mauritius University of Technology
11.2005
Certificate in Word Processing Techniques -
City Guilds Pitman
Rose hill08.2004
Skills
- Good communication
- Logiciel de gestion
- Client
- Language
- Expert
- Front desk support
- Sales
- Guest reservation management
- Multitasking and organization
- Guest experiences
Training
- 08/01/20, 09/30/20, Receptionist in hospitality, Institut Hospitalité Typsy, Online
- 08/01/20, 08/31/20, Customer Experience Basics, Typsy Hospitality Institute, Online
- 11/01/10, 12/31/10, CBPA - Certified Business Process Associate, BPO Certification Institute, Ebene
- 09/01/05, 11/30/05, Master of Computer Science Program, Mauritius University of Technology
- 04/01/04, 08/31/04, Certificate in Word Processing Techniques, City Guilds Pitman, Datamatics Rose Hill
Hobbies and Interests
- Kitchen
- Music
Personal Information
- Date of Birth: 12/09/84
- Nationality: Mauritian
- Marital Status: Married
Affiliations
- like doing shopping , restaurant , listening music , cooking , watching movies
Languages
English
Advanced
C1
French
Proficient
C2
Timeline
Concierge /Office Administrative Assistant
MJ Holidays
11.2024 - Current
Apartment and residence reservation
Luxury Ocean Vacation
01.2023 - 04.2024
Customer advisor
Blue Connect LTD
03.2021 - 12.2023
Restaurant hostess and concierge
La Pirogue Sun Resorts
03.2018 - 02.2021
Customer service advisor sales and after sales
Accenture Performance
07.2013 - 03.2018
Data entry operator
TNT Business Solutions Ltd
01.2011 - 07.2013
Master of Computer Science -
Mauritius University of Technology
Certificate in Word Processing Techniques -
City Guilds Pitman