Stephanie Vellen
Beaux Songes,Mauritius
Summary
Experienced Operations Supervisor bringing with more than 18 years of experience in the banking sector. Demonstrates good organizational and planning skills, contributing to streamlined operations and enhanced efficiency. Possesses excellent leadership experience and analytical mindset, thus giving an edge to support and drive Retail Banking SBU performance. Ready to bring expertise and knowledge to take on new challenges and achieve business goals
Overview
19
19
years of professional experience
Work history
Operations Supervisor (Retail Banking SBU)
Mauritius Commercial Bank Co. Ltd
, Mauritius
06.2020 - Current
Customer Service Support (Business Banking SBU)
Mauritius Commercial Bank Co. Ltd
, Mauritius
05.2018 - 06.2020
Customer Service Representative (Contact Centre)
Mauritius Commercial Bank Co. Ltd
, Mauritius
01.2016 - 05.2018
Customer Service Representative-Retail Banking SBU
Mauritius Commercial Bank Co. Ltd
, Mauritius
08.2013 - 01.2016
Bank Teller/Back Office Clerk (Retail Banking SBU)
Mauritius Commercial Bank Co Ltd
, Mauritius
01.2007 - 08.2013
Education
Higher School Certificate -
College du Bon et Perpetuel Secours
Mauritius /2005 -
School Certificate -
Notre Dame College
Mauritius /2003 -
Certificate of Primary Education - MQA Approved
Cascavelle Government School
Mauritius /1998 -
Certificate of Practical Data Processing - MQA Approved
Datamatics Co Ltd
Mauritius /2006 -
Certificate in Word Processing - MQA Approved
Datamatics Co Ltd
Mauritius /2006 -
Certificate in Spreadsheets Processing Techniques - MQA Approved
Datamatics Co Ltd
Mauritius /2006 -
Certificate in Banking and Finance - MQA Approved
Knowledge of the Art Ltd Training Institute
Mauritius /2006 -
BSC (Hons) Business Management with specialisation -
Open University of Mauritius
Mauritius /2022 -
Train the Trainer Course - MQA Approved
Maingard Associates
Mauritius /2023 -
Skills
- Excellent leadership skills
- Excellent interpersonal and communication skills
- Customer-centric
- Good organizational and planning skills
- Agile and resilient
- Efficiency under pressure conditions
- Fostering team dynamics
- Mentoring and training employees
Languages
English
Proficient (C2)
French
Proficient (C2)
Mauritian Kreol
Proficient (C2)
Affiliations
- Music
- Reading
- Singing
Accomplishments
SME (Subject Matter Expert): Participation in the set up and delivery of training courses
1.New Teller training program
2.Customer Service Journey - New CSR
3. OPM Programme
References
References available upon request.
Timeline
Operations Supervisor (Retail Banking SBU)
Mauritius Commercial Bank Co. Ltd
06.2020 - Current
Customer Service Support (Business Banking SBU)
Mauritius Commercial Bank Co. Ltd
05.2018 - 06.2020
Customer Service Representative (Contact Centre)
Mauritius Commercial Bank Co. Ltd
01.2016 - 05.2018
Customer Service Representative-Retail Banking SBU
Mauritius Commercial Bank Co. Ltd
08.2013 - 01.2016
Bank Teller/Back Office Clerk (Retail Banking SBU)
Mauritius Commercial Bank Co Ltd
01.2007 - 08.2013
Higher School Certificate -
College du Bon et Perpetuel Secours
/2005 -
School Certificate -
Notre Dame College
/2003 -
Certificate of Primary Education - MQA Approved
Cascavelle Government School
/1998 -
Certificate of Practical Data Processing - MQA Approved
Datamatics Co Ltd
/2006 -
Certificate in Word Processing - MQA Approved
Datamatics Co Ltd
/2006 -
Certificate in Spreadsheets Processing Techniques - MQA Approved
Datamatics Co Ltd
/2006 -
Certificate in Banking and Finance - MQA Approved
Knowledge of the Art Ltd Training Institute
/2006 -
BSC (Hons) Business Management with specialisation -
Open University of Mauritius
/2022 -
Train the Trainer Course - MQA Approved
Maingard Associates
/2023 -