STEPHANIE MOOTOOSAMY

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

· Provide advice and guidance to internal and external customers on BU products and services to promote straight-through processing;

· Perform the sorting and scanning of transactions prior to processing;

· Process, verify and approve transactions within set deadlines for the smooth running of operations;

· Establish contact with ordering parties, respond promptly to queries and attend to complaints from customers & overseas banks;

· Reconcile and verify all internal accounts on a daily basis in order to detect and correct any error, identify any possible fraudulent movements, and take appropriate actions to avoid financial losses;

· Carry out investigations to identify errors and take corrective actions for any discrepancy for effective processing of transactions;

· Analyses relevant documents (repairs, billings, interest statements), prepare vouchers & keep assigned accounts up to date;

• Answered general marketing department inquiries by email, phone, and mail.
• Developed visually engaging marketing materials to support product launches and promotions.
• Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• planning and organizing of cooperate events and workshop

• Input vendor payments and updated accounts to reflect new balances.
• Ensured timely vendor payments by managing invoice processing and expense tracking systems.
• Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
• Enhanced financial reporting efficiency with thorough account reconciliations and analysis.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.