Stephan Orange
63, Résidence Ste Antoine, Rue Dupéré , Curepipe,PW
Summary
Dynamic and customer-focused bartender with extensive experience at Msc Cruises, excelling in relationship management and craft cocktail preparation. Proven ability to enhance guest satisfaction through proactive service and effective teamwork, resulting in increased loyalty and repeat business. Committed to maintaining cleanliness and operational efficiency in fast-paced environments.
Hospitality professional known for high standards and commitment to delivering outstanding service. Proven track record in handling high-volume environments and ensuring customer satisfaction. Collaborative team player who adapts to changing needs and consistently achieves results through effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Bar Supervisor
The Deers Restaurant
12.2024 - 05.2025
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
Bar Waiter
Msc Cruises
01.2020 - 03.2024
- Anticipated guest needs and provided proactive service.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
Head Bartender
Kas Poz Resto & Pub
01.2016 - 01.2020
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Shop Attendant
Citysport Ltd
03.2015 - 01.2016
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
Bartender
Atmospheres Resto Pub
02.2014 - 01.2015
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Shop Attendant
City Sport Ltd
11.2013 - 01.2014
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
Bartender
Hennessy Park Hotel
05.2009 - 10.2013
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Waiter
Shandrani Beach Resort & Spa
11.2006 - 12.2008
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Education
Form 4 -
Imperial College
Curepipe2004
Standard 6 -
James Toolsy Govt School
Curepipe2000
Skills
- Customer service
- Cleanliness
- Bartending prowess
- Relationship management
- Beverage preparation
- Organization
- Sales strategy
- Order accuracy
- Craft cocktail preparation
Accomplishments
● Finalist In La Rhumerie De Chamarel Bar Masters Cocktail Competition In 2011
● Finalist In World Class Indian Ocean Cocktail Competition In 2018(4th Runner-Up)
● Finalist In Bartenders Of The Seas Cocktail Competition In 2022(3rd Runner-Up)
Languages
French
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Bar Supervisor
The Deers Restaurant
12.2024 - 05.2025
Bar Waiter
Msc Cruises
01.2020 - 03.2024
Head Bartender
Kas Poz Resto & Pub
01.2016 - 01.2020
Shop Attendant
Citysport Ltd
03.2015 - 01.2016
Bartender
Atmospheres Resto Pub
02.2014 - 01.2015
Shop Attendant
City Sport Ltd
11.2013 - 01.2014
Bartender
Hennessy Park Hotel
05.2009 - 10.2013
Bar Waiter
Shandrani Beach Resort & Spa
11.2006 - 12.2008
Form 4 -
Imperial College
Standard 6 -
James Toolsy Govt School
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