STEPHAN KELVIN RYAN
MOKA,Mauritius
Summary
Software Engineering student with hands-on experience in hospitality management and sales. Skilled in Java, HTML/CSS, and SQL, with a strong foundation in problem-solving and cross-cultural communication (in Creole, French, and English).
Proven ability to balance technical projects with client-facing roles in fast-paced environments. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organization and leadership abilities to maintain smooth-running, cost-effective hotel services.
Offering strong customer service skills and keen eye for detail, with experience in managing daily operations and ensuring guest satisfaction. Knowledgeable about hospitality trends and skilled in communication, problem-solving, and multitasking.
Overview
5
5
years of professional experience
Work History
Guest House Manager
Gites Les Graviers
Rodrigues
01.2022 - 04.2024
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Directed maintenance staff to keep facility and grounds at optimum standards.
- Supported housekeeping management in maintaining good area conditions.
- Created a friendly rapport with each guest; making them feel at home.
- Maintained a welcoming atmosphere to encourage repeat business.
- Handled difficult situations calmly, minimizing disruption for guests.
Supermarket Cashier
Princess Way Co LTD
Rodrigues, Rodrigues
01.2019 - 12.2021
- Managed cash drawer with precision to ensure accurate accounting.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Worked evening shifts during busy periods-managed high volume transactions effectively.
Education
BSE Hons - Software Engineering
University of Technology
Mauritius 04.2024 -
A-Levels - Physics, Chemistry and Mathematics
Le CHOU COLLEGE
Rodrigues 01.2023 - 11.2023
GCSEs - Science And Mathematics
LE CHOU COLLEGE
Rodrigues 01.2020 - 06.2021
Skills
- Java
- HTML
- CSS
- SQL
- Communication
- Problem-solving
Programming languages:
Real life Skills
- Self-motivation
- Housekeeping standards
- Patience under pressure
- Active listening
- Decision making
- Guest service excellence
- Written and verbal communication
- Hospitality management
- Customer engagement
Accomplishments
THE DUKE OF EDINBURGH'S INTERNATIONAL AWARD:
BRONZE AND SILVER HOLDER.
Currently pursuing GOLD.
Affiliations
- Running
- Reading
- Watching Anime
- Gaming
Languages
Creole
Native
French
Fluent
English
Fluent
References
References available upon request.
Timeline
BSE Hons - Software Engineering
University of Technology
04.2024 -
A-Levels - Physics, Chemistry and Mathematics
Le CHOU COLLEGE
01.2023 - 11.2023
Guest House Manager
Gites Les Graviers
01.2022 - 04.2024
GCSEs - Science And Mathematics
LE CHOU COLLEGE
01.2020 - 06.2021
Supermarket Cashier
Princess Way Co LTD
01.2019 - 12.2021
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