Steffi Melanie Thesee
BLK 3A CAMP LE VIEUX ROSE HILL
Summary
Dedicated Customer Service Representative with 4 years of experience delivering outstanding customer service, ensuring high levels of customer satisfaction and loyalty. Skilled in identifying and resolving customer issues efficiently, maintaining a calm and professional demeanor in challenging situations.Proficient in recommending appropriate banking products and services to meet customer needs, enhancing sales and customer engagement.Successfully works as part of team to reach personal and business goals.Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Teller
THE MAURITIUS COMMERCIAL BANK
04.2016 - 11.2020
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Cross-sold additional bank products when applicable to meet customer needs.
- Continuously updated knowledge about banking products, services, policies and regulations.
Customer Service Call Center Representative
THE MAURITIUS COMMERCIAL BANK
11.2020 - 07.2022
- Followed up with customers on open cases as needed to ensure satisfaction was achieved.
- Responded to customer emails and live chats regarding product information and services.
- Answered incoming customer inquiries in a timely and professional manner.
- Provided accurate information about products or services to customers.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Conducted outbound follow-up calls when needed for clarification or additional information.
- Maintained confidentiality of sensitive customer information at all times.
- Maintained up-to-date knowledge of company products and services.
Graphic Designer
DIADEIS PACKAGING LTD
02.2016 - 02.2016
- Collaborated with marketing teams to create cohesive designs for brand identity and promotional materials.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
Customer Service Representative
THE MAURITIUS COMMERCIAL BANK
(RETAIL)
07.2022 - Current
- Provided excellent customer service by responding promptly to requests or inquiries.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Provided account information and answered customer inquiries in a timely manner.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted research into customer questions or problems using available resources.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Higher School Certificate -
LORETO COLLEGE
ROSE HILL10-2014
Certificate of Primary Education ( CPE ) -
NOTRE DAMES DES VICTOIRES ( RCA SHCOOL )
ROSE HILL 01-2007
BBA - Business Management
CURTIN UNIVERSITY ( CHARLES TELFAIR INSTITUTE )
MOKASkills
- Positive and professional
- Customer Centric- Attitude
- Banking Product Knowledge
- Complaint Handling
- Critical Thinking
- Multitasking and Time Management
- Microsoft Office Suite
Timeline
Customer Service Representative
THE MAURITIUS COMMERCIAL BANK
07.2022 - Current
Customer Service Call Center Representative
THE MAURITIUS COMMERCIAL BANK
11.2020 - 07.2022
Teller
THE MAURITIUS COMMERCIAL BANK
04.2016 - 11.2020
Graphic Designer
DIADEIS PACKAGING LTD
02.2016 - 02.2016
Higher School Certificate -
LORETO COLLEGE
Certificate of Primary Education ( CPE ) -
NOTRE DAMES DES VICTOIRES ( RCA SHCOOL )
BBA - Business Management
CURTIN UNIVERSITY ( CHARLES TELFAIR INSTITUTE )
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