SRISHTEE DAUHAJEE
Mauritius
Summary
Accomplished professional with expertise in technical project management and QA & testing coordination. Demonstrates proficiency in incident & crisis management, stakeholder management, and production support & release management. Skilled in risk & impact assessment and status & executive reporting within SDLC / Agile environments. Proven ability to lead cross-functional teams and manage supply chain operations with downstream and upstream exposure. Committed to leveraging skills for impactful contributions in future roles.
Overview
4
4
years of professional experience
Work history
Technical Project Manager
Orange Business
08.2024 - 01.2026
- Lead end-to-end technical project activities across testing, support, deployment, and production phases.
- Coordinate cross-functional teams including testers, developers, functional analysts, and support engineers to deliver projects on time and with high quality.
- Manage the testing phase, ensuring proper prioritization, execution coordination, and validation of results.
- Lead calls with stakeholders to discuss, address, and resolve issues encountered during testing or production phases.
- Work with multiple stakeholders to identify, track, and resolve blocking points impacting timelines and delivery quality.
- Collaborate closely with developers to clarify requirements, validate fixes, and ensure effective resolution of defects.
- Support the functional team in task execution, prioritization, and issue resolution.
- Provide post-deployment application support, ensuring system stability and service continuity in production.
- Conduct impact and risk assessments following deployments, incidents, or changes, and communicate outcomes to stakeholders.
- Participate in on-call rotations, managing incidents, major outages, and crisis situations.
- Lead or support incident and crisis management activities, including coordination, escalation, communication, and follow-up actions.
- Track and compile team progress, KPIs, risks, and issues across ongoing activities.
- Prepare and deliver regular and quarterly reports to senior management summarizing testing outcomes, incidents, risks, and overall project health.
- Apply supply chain knowledge (primarily downstream, with upstream exposure) along with E2open and planning tools to monitor workflows and support smooth project execution.
- Contribute to continuous improvement of processes, communication, and delivery practices.
Technical / Application Support Engineer
Orange Business
06.2022 - 08.2024
- Provided L2/L3 application and technical support for enterprise systems, resolving incidents and service requests within defined SLAs.
- Diagnosed and troubleshot production issues, performing root-cause analysis and coordinating follow-ups with stakeholders and internal teams.
- Collaborated closely with QA and development teams to implement and validate permanent fixes.
- Supported production deployments and conducted post-release validation to ensure system stability.
- Assisted end users experiencing application issues and escalated complex cases to appropriate teams for further investigation.
- Monitored and oversaw file flows, ensuring operational deadlines were consistently met.
- Communicated application downtime and maintenance windows to users in a timely manner.
- Created and maintained technical documentation, including issue reports and user manuals.
- Prepared and submitted weekly and monthly operational reports.
- Developed test plans for application fixes, incorporating user feedback and historical incident data.
- Conducted thorough pre-production testing of fixes and releases, identifying and resolving most potential issues prior to deployment.
- Provided user support during testing phases, resolving emerging issues efficiently to ensure a smooth transition to production.
Junior Software Tester
Zapproach Ltd
09.2021 - 05.2022
- Executed functional, regression, and system testing across multiple releases.
- Designed, executed, and maintained test cases based on functional requirements.
- Logged, tracked, and retested defects to ensure proper resolution.
- Collaborated closely with developers to validate fixes and improve product quality.
Education
Bachelor of Science - Mathematics with Computer Science
University of Mauritius
Skills
- Technical Project Management
- QA & Testing Coordination
- Incident & Crisis Management
- Stakeholder Management
- Production Support & Release Management
- Risk & Impact Assessment
- Status & Executive Reporting
- SDLC / Agile Environments
- Cross-Functional Team Leadership
- Supply Chain Operations (Downstream Upstream Exposure)
- E2open Tools
- Planning Tools
Languages
English
French
Personal Information
- Relocation: Canada
- Title: Technical Project Manager
- Availability: Open to Relocation (Canada)
Timeline
Technical Project Manager
Orange Business
08.2024 - 01.2026
Technical / Application Support Engineer
Orange Business
06.2022 - 08.2024
Junior Software Tester
Zapproach Ltd
09.2021 - 05.2022
Bachelor of Science - Mathematics with Computer Science
University of Mauritius