Souved Ramdhun
Flacq
Summary
My name is Souved Ramdhun, am a dedicated and motivated student currently pursuing a diploma in Cyber Security with an expected 3 years. With a strong foundation in the basics of IT and cyber security, they have completed relevant coursework in areas such as Network Security, Cyber Threat Intelligence, Information Security Management.
In terms of work experience, i have gained practical skills and valuable insights from a four-month stint in the Food and Beverage (F&B) department of a hotel. During this time, they successfully navigated a fast-paced environment, honed their customer service skills, and developed effective communication and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Store Associate
HR, Karishma
10.2023 - 12.2023
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Checking groceries that staff have taken are accordingly and maintaining an order
- Receiving the deliveries and making sure they are fresh and cumsumable
- Ensure food and beverage goods received by the hotel are stored in a hygienic and orderly manner.
F&B Customer Service Associate
HR Manager
10.2022 - 02.2023
- Enhanced customer satisfaction by providing timely and accurate food and beverage service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Diploma - Cyber Security
Polytechnic Mauritius
Reduit, Mauritius Skills
- Computer Proficiency and Microsoft Office
- Store Policies and Procedures
- Customer Service
- Security Practices
- Decision-Making
- Customer Assistance
Languages
French
Intermediate (B1)
Hindi
Intermediate (B1)
English
Advanced (C1)
Timeline
Store Associate
HR, Karishma
10.2023 - 12.2023
F&B Customer Service Associate
HR Manager
10.2022 - 02.2023
Diploma - Cyber Security
Polytechnic Mauritius
Similar Profiles
Sundas AliSundas Ali
Esthetician at Karishma Beauty SalonEsthetician at Karishma Beauty Salon
Rayon CabralRayon Cabral
Sr HR Executive at Karishma Marine Solution ( Karco )Sr HR Executive at Karishma Marine Solution ( Karco )
Karishma PatelKarishma Patel
Business Owner at Exclusiva .. By KarishmaBusiness Owner at Exclusiva .. By Karishma