Sorenza ShÏma David
Grand Gaube,Mauritius
Summary
Customer-focused professional with extensive experience in cashiering, guest relations, and customer service. Adept at managing financial transactions, resolving customer issues, and ensuring a positive, seamless guest experience. Demonstrates strong problem-solving, multitasking, and communication skills.
Overview
2
2
years of professional experience
Work History
Front office receptionist
The Westin Turtle Bay Resorts and Spa
Balaclava, Turtle Bay , Mauritius
03.2025 - Current
- Provide exceptional service to guests, ensuring a seamless and positive experience.
- Assist guests with check-in/check-out, reservations, and general inquiries.
- Address and resolve guest complaints in a professional and efficient manner.
- Coordinate with various hotel departments to ensure guest satisfaction and service quality.
Guest relation officer & cashier
Paltoni retail
Grand Baie, Mauritius
11.2024 - 02.2025
- Deliver high-quality customer service while managing cash transactions and assisting customers.
- Process payments, handle cash drawers, and maintain accurate financial records.
- Promote sales and provide product information to enhance customer satisfaction.
Cashier
Paltoni retail
Grand Baie, Mauritius
10.2023 - 01.2024
- Managed cash transactions and provided excellent customer service.
- Assisted customers with product inquiries and ensured smooth transactions at checkout.
- Processed payments, balanced cash drawers, and conducted bank reconciliations.
Education
A-Levels - Accounting, Economics, Business
Simadree Virahsawmy SSS
11.2024
GCSEs - Accounting, Economics, Business
Simadree Virahsawmy SSS
11.2022
Skills
- Cash handling & transaction processing
- Customer service & conflict resolution
- Bank reconciliation & balancing cash drawers
- Time management & multitasking
- Problem-solving & critical thinking
gender
Female
Languages
English
Advanced
C1
French
Advanced
C1
References
References available upon request.
Timeline
Front office receptionist
The Westin Turtle Bay Resorts and Spa
03.2025 - Current
Guest relation officer & cashier
Paltoni retail
11.2024 - 02.2025
Cashier
Paltoni retail
10.2023 - 01.2024
A-Levels - Accounting, Economics, Business
Simadree Virahsawmy SSS
GCSEs - Accounting, Economics, Business
Simadree Virahsawmy SSS
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