Sorenza Meghan SINNASSAMY
Beau Bassin
Summary
Dedicated and service oriented professional with a strong foundation in hospitality and customer service. Skilled in creating memorable guest experiences and ensuring their satisfaction through effective communication and attention to detail. Eager to transit into a role in cabin crew where I can leverage my expertise in hospitality to provide exceptional service, prioritize passenger comfort, and contribute to a positive travel experience for all passengers.
Overview
8
8
years of professional experience
Work History
Operations Delivery Executive
Rank Interactive
Mauritius
03.2022 - Current
- Develop and maintain promotional content for websites and mobile apps
- Ensure error-free delivery of bonus set ups and manage prize crediting for campaigns
- Pull and analyze reports to inform decision-making processes
Customer Champion
Rank Interactive
01.2021 - 02.2022
- Provide exemplary customer service via phone, chat and email channels
- Handled customer inquiries and complaints promptly and professionally, ensuring high levels of satisfaction
- Reduced call handle times, prioritizing first-call resolutions to improve customer interactions.
Company Secretary
Polyeco S.A Waste Management & Valorization Industry
08.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in the coordination and documentation of hazardous chemical export activities by supporting the country manager
Reservation & E-Distribution Officer
The H Factory & Viventium Properties
10.2019 - 07.2020
- Managed room inventory and pricing strategies based on market demand
- Updated online travel agencies and executed promotional plans on social media platforms
Revenue Management and Marketing Intern
The H Factory & Viventium Properties
06.2019 - 09.2019
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Used various market research tools and techniques to gather, analyze and interpret data.
Management Intern
Vatel Business School
01.2016 - 01.2019
Completed internships at various prestigious hotels gaining hands on experience in guest services and management
- Novotel Suites Paris CDG Airport 4*, France
- Tamassa Hotel 4*, Mauritius
- Hotel & Apparthotel Mercure Paris Boulogne 4*, France
- Constance Le Prince Maurice 5*, Mauritius
- Sofitel Imperial Resort and Spa 5*, Mauritius
- Hennessy Park Hotel 4*, Mauritius
Education
Bachelor's Degree in Hospitality and Tourism Management -
Vatel Business School
11.2019
Cambridge A'Level And O'Level Examinations -
Gaëtan Raynal State College
01.2015
Skills
- Excellent interpersonal and communication skills
- Strong attention to detail
- Proficient in customer service and conflict resolution
- Ability to work effectively in a team environment
Personal Information
Date of Birth: 02/04/97
Languages
Mauritian Creole
Native language
French
Proficient
C2
English
Advanced
C1
Timeline
Operations Delivery Executive
Rank Interactive
03.2022 - Current
Customer Champion
Rank Interactive
01.2021 - 02.2022
Company Secretary
Polyeco S.A Waste Management & Valorization Industry
08.2020 - 01.2021
Reservation & E-Distribution Officer
The H Factory & Viventium Properties
10.2019 - 07.2020
Revenue Management and Marketing Intern
The H Factory & Viventium Properties
06.2019 - 09.2019
Management Intern
Vatel Business School
01.2016 - 01.2019
Bachelor's Degree in Hospitality and Tourism Management -
Vatel Business School
Cambridge A'Level And O'Level Examinations -
Gaëtan Raynal State College