Sookoomiah Mohammud Nabeel
Triolet
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Shop Manager
Mn Electronics
08.2022 - Current
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Sales Advisor
Le Warehouse 361
03.2020 - 07.2022
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Samsung Sales & Product Promoter
Smollan Ltd
10.2017 - 02.2020
- Monitored competitor activity during promotions to stay informed about market trends and adjust strategies accordingly for maximum effectiveness.
- Provided exceptional customer service to drive satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Shop Manager & I.T Administrator
The Hull- Customize Your Phone
12.2015 - 09.2017
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
Waiter
Saffron Grill Restaurant
08.2014 - 10.2014
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
School Certificate (GCE 'O' Level) -
Triolet State Secondary School
Triolet, Mauritius11.2013
Skills
Proficient in MSOffice
Health and safety
Teamwork and Collaboration
Desktops, Laptops, and Mobile Devices Software
Customer Engagement & Relations
Performance Evaluation and Monitoring
Delegating Work
Inventory Tracking and Management
Employee Relations
Resources
- Followed Basic course in Word, Excel, PowerPoint & AutoCAD
- Followed Basic course in adobe Photoshop
- Languages spoken, read and written: English, French, Creole & Arabic
- Valid driving Motorcycle Learner and Private Car License.
- Animator / Peer Educator at Triolet Youth Centre
- Participated in Clean Up Mauritius Campaign
Nic
S0901960400308
Tertiary Information
- Marketing and Communication Course By: Maaaj Enterprise
- Business and Management Course By: Maaaj Enterprise
- Effective Business Administration & Communication Skills Course: By: Train to Gain Centre
- Customer Service Experience By Le Warehouse Ltd.
- Youth Engaged In Service Course By: British American Investment
- Human Rights Education Course By: Ministry of Youth and Sports And Prime Minister's Office
- Peer Education Course By: Ministry of Youth and Sports And United Nations Population Fund
- Life Skills Management Course By: Ministry of Youth and Sports And United Nations Population Fund
- Youth Leadership Course By: Ministry of Youth and Sports
- Basics Information Technology Course By: Kalynda Training Centre Curriculum Vitae
- L'entrepreneuriat Course By: Ministry of Youth and Sports and ONFEJES
- Disaster Response & Climate Change Program Course By: Ministry of Youth and Sports
References
- Mr. Izad Junglee, Director - MN ELECTRONICS Co. Ltd - 57090809
- Mr. Hedley Fakeera, Regional Manager - Le Warehouse Ltd - 59190512
- Mr. Ismail Mohammad Farook, Director, Saffron Grill Restaurant - 2631122
- Mr. Cyril Lumet, Director, The Hull - Customize your phone - 52534156, 2681906
- Mr. Daveesen Chinapiel, Key Account Manager, Smollan Ltd - 57721801, 54450123
Languages
English, French, Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Shop Manager
Mn Electronics
08.2022 - Current
Sales Advisor
Le Warehouse 361
03.2020 - 07.2022
Samsung Sales & Product Promoter
Smollan Ltd
10.2017 - 02.2020
Shop Manager & I.T Administrator
The Hull- Customize Your Phone
12.2015 - 09.2017
Waiter
Saffron Grill Restaurant
08.2014 - 10.2014
School Certificate (GCE 'O' Level) -
Triolet State Secondary School
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