Sonakshi Bageerath

· Assisted customers with inquiries and product-related questions, ensuring timely and accurate information delivery.

· Managed customer transactions efficiently, utilizing point-of-sale systems for accurate processing and use of CRM software for tracking customer interactions, enhancing follow-up efficiency and accuracy.

· Provided support in resolving customer complaints by actively listening and offering suitable solutions and enhance customer satisfaction.

· Learned company policies and procedures to effectively guide customers through processes and services offered as well as abiding by all the procedures of the company.

· Engaged in training sessions to improve product knowledge and customer interaction techniques. Also, conduct training session for my team members and new employees on company procedures, products, and best practices in customer service.

· Conducted routine checks on inventory levels and ensuring no discrepancy is found in the stock.

· Adapted quickly to changing priorities and tasks, ensuring efficient service delivery during peak hours like end of year.

· Maintained clean and organized work environment to maintain customer safety.

· Provided exceptional support during peak hours as well as holidays and special events.

· Adjusted bills to resolve customer service or billing complaints and collaborated with other departments to guarantee customer satisfaction.

· Assisted customers with product selection, providing detailed information on features and benefits on latest mobile handsets, internet routers, Online payment app and TV channels subscriptions which forms part of the telco (telecommunication) company.

· Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.

· Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.

· Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.

· Contributed to sales growth by up-selling additional products or services and working on strategies to put into action.

· Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers' needs.

· Monitored cash drawers in multiple checkout stations and maintained adequate cash supply and perform cashier activities.

· Responded proactively and positively to rapid change.

· Educated customers about billing, payment processing and support policies and procedures.

· Increased efficiency and team productivity by promoting operational best practices.

· Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Trained junior sales staff on best practices for client engagement and product knowledge.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Continuous learning about latest fashion and trend to keep up with the market demand.
• Performed cashier activities.

• Conducted comprehensive data analysis to identify trends and insights for project recommendations.
• Collaborated with cross-functional teams to support research initiatives and enhance project delivery.
• Utilized statistical software to manage datasets, ensuring accuracy and integrity of findings.
• Developed presentations summarizing research results, facilitating informed decision-making by stakeholders.
• Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
• Data handling and privacy.