Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies & Interests
Languages
Timeline
Generic

Solena Tia Rateau

Souillac

Summary

Dynamic Customer Service Professional with hands-on experience in fast-paced environments, specializing in operational support and sales assistance. Expertise in creating positive customer experiences through strong communication, attention to detail, and adaptability. Committed to excellence in the aviation and hospitality industry, contributing to high standards of customer care and safety in diverse settings.

Overview

3
3
years of professional experience

Work History

Bakery & Pastry Shop Assistant

The Emerald Shop
Nouvelle France, Mauritius
07.2025 - 12.2025
  • Ensured high standards of cleanliness, contributing to a welcoming bakery environment.
  • Assisted in cake and pastry preparation, enhancing product quality and presentation.
  • Delivered exceptional customer service by taking orders and engaging with patrons effectively.
  • Supported daily operations through efficient task organization and prioritization in a busy setting.
  • Maintained strict hygiene controls, ensuring compliance with health and safety regulations.
  • Collaborated with team members to promote a positive and productive work atmosphere.
  • Handled cash and processed transactions accurately, contributing to overall sales efficiency.

Customer Service Intern( HRDC Programme)

Mauritius Telecom
Tribeca, Mauritius
11.2025 - 11.2025
  • Enhanced customer satisfaction by providing accurate information for inquiries.
  • Streamlined support processes with team collaboration, improving response times.
  • Improved request tracking by utilizing CRM software for efficient interactions.
  • Resolved customer issues through consistent follow-up communications, building strong rapport.

Sales & Production Assistant

Bonbon D'Antan
Curepipe, Mauritius
11.2022 - 12.2023

Enhanced customer satisfaction by providing attentive service during high-demand periods.

Supported sales initiatives through effective communication and product knowledge to drive purchases.

Contributed to suit production, ensuring precision, speed, and meticulous attention to detail.

Adapted quickly to changing tasks in a dynamic, fast-paced work environment.

Collaborated with team members to streamline manufacturing processes and improve overall efficiency.

Maintained a clean and organized workspace to comply with safety and quality standards.

Education

High School Diploma - A And O Level Science

Notre Dame College And Loreto Curepipe Convent
Curepipe, Mauritius
01-2025

Skills

  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Teamwork
  • Time Management
  • Adaptability
  • Multitasking
  • Attention to Details
  • Organization Skills
  • Problem Solving
  • Professionalism
  • Service Excellence

Accomplishments

Recipient of multiple annual academic excellence awards (2019, 2020, 2022, 2023) for consistent top performance across multiple subjects during secondary education.

Additional Information

  • Available for shift work, weekends, and public holidays
  • Comfortable working in fast-paced, customer-facing environments
  • Willing to undergo training and relocate if require

Hobbies & Interests

  • Singing and dancing, developing confidence, creativity, and presentation skills for engaging with others
  • Cultural exchange and environmental awareness, reflecting adaptability and global mindset
  • Team-based activities and leadership experiences, enhancing collaboration and interpersonal skills
  • Community involvement and service-oriented initiatives

Languages

French
Native or Bilingual
English
Full Professional
Mauritian Creole
Native or Bilingual

Timeline

Customer Service Intern( HRDC Programme)

Mauritius Telecom
11.2025 - 11.2025

Bakery & Pastry Shop Assistant

The Emerald Shop
07.2025 - 12.2025

Sales & Production Assistant

Bonbon D'Antan
11.2022 - 12.2023

High School Diploma - A And O Level Science

Notre Dame College And Loreto Curepipe Convent
Solena Tia Rateau