SOBHEE EISHWARYA

· Conducted periodic and ad-hoc reviews for companies from Micro, SME and MME segments, in line with AML (Anti-Money Laundering) and compliance requirements.

· Provide clear explanations to clients on KYC requirements, enhancing customer understanding and satisfaction during compliance processes.

· Verified and updated customer identification documents (CDD) to ensure compliance with internal policies and regulatory standards.

· Perform risk assessments of client profiles, including review of source of funds and source of wealth documentation for high-risk customers.

· Escalate discrepancies and potential suspicious activities to the Compliance Monitoring team for further investigation.

· Provide quality assurance checks and peer reviews to ensure accuracy, consistency, and timeliness of KYC updates.

· Leverage customer service skills to liaise with clients and Relationship Managers, ensuring smooth collection of missing documents and clarification of requirements.

· Trained new hires for improved productivity and efficiency on KYC processes and best practices

· Successfully remediated over 300 client files during a major KYC refresh project, ensuring 100% compliance within strict deadlines.

· Processed client requests including manual transfers using Camunda and CRM.

· Processing of other bank documents such as Business Deposit Cards, Visa Business Debit Cards, Fleetman Cards, bank statements, and transfer amendments.

· Assisted in the migration of clients from Internet Banking to Internet Banking Pro via Backbase platform and JuicePro, ensuring smooth onboarding and minimal service disruption.

· Managed email correspondence with clients, delivering accurate and timely information on products, services, and requests.

· Collaborated with Relationship Managers and Operations teams to provide seamless end-to-end support to business clients.

· Providing accounting and clerical assistance to the accounting department.

· Prepared and dropped off bank deposits.

· Issuing statement of accounts for customers when required.

· Helped solve various payment and invoice queries.

· Performed general office duties such as financial data entry, call forwarding and document filing.

· Handled administrative tasks such as supply ordering and inventory recording.

· Management of petty cash.

· Preparation of cheques and payment vouchers for suppliers.

· Handling payments from customers.

· Processing CIM hire-purchase and dispatch of transaction notes.

· Proper documentation of invoices, payment vouchers, daily cash checklists, delivery notes, credit notes and purchase orders.

· Issued delivery notes and purchase orders.

· Extracting Sales Report from Quick-Books daily.

· Built stock and run-rate report on a daily basis.

· Updating delivery status on excel sheet daily to keep track on delivery of products to customers.

· Reconciliation of physical stock with Quick-Books stock to ensure accuracy of physical count.