Smita Soobaul

Work History

Airport Customer Service Agent

Airmate Ltd, Air Mauritius Ltd

Plaine Magnien , Mauritius

Dec.2010 - Current

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Operated PA system to make announcements regarding flight activity.
Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Used airline computer system to create airline tickets and boarding passes.
Recommended, corrective measure to handle customer complaints, decreasing complaints.
Coordinated with ramp agents to successfully store, remove and transport customer baggage.

Customer Care Agent

Call Services Ltd

Cassis, Port Louis, Mauritius

Apr.2010 - Nov.2010

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Assisted call-in customers with questions and orders.
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Navigated multiple computer systems and applications to find information.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Responded proactively and positively to rapid change.

Purchasing/Marketing Officer

Food Giant Hypermarket

Nouvelle France , Mauritius

10.2008 - 07.2009

Managed branding campaigns and event marketing initiatives in print, video, web and social media.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Consulted with product development teams to enhance products based on customer interest data.
Defined and tracked campaign effectiveness and adjusted strategies accordingly.

Clerk/Sales Purchasing Officer

Supermarket

Pte D’Esny, Mahebourg , Mauritius

Feb.2007 - Oct.2008

Interacted with customers by phone, email, or in-person to provide information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Monitored office supplies and made arrangements for restocking of low-stock items.

Cashier

London Way Supermarket

Pte D’Esny, Mahebourg , Mauritius

Aug.2005 - Jul.2007

PteD’Esny, Mahebourg
Addressed customer needs and made product recommendations to increase sales.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Tallied cash drawer at beginning and end of each work shift.
Stocked, tagged and displayed merchandise as required.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Built relationships with customers to encourage repeat business.
Used POS system to enter orders, process payments and issue receipts.
Handled cash with high accuracy and took care to check bills for fraud.
Performed cash, card and check transactions to complete customer purchases.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Conducted inventory counts by adding each item in stock and documenting in computer system.

Receptionist/Telephone Operator

Tourism Authority

Port-Louis , Mauritius

May.2005 - Jul.2005

(Helping in Administration Dept) 5th
Floor, Fon Sing Building
Confirmed appointments, communicated with clients, and updated client records.
Provided clerical support to company employees by copying, faxing, and filing documents.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Maintained confidentiality of information regarding clients and company.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed multiple tasks and met time-sensitive deadlines.
Answered phone promptly and directed incoming calls to correct offices.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to answer and direct high volume of calls.
Sorted, received, and distributed mail correspondence between departments and personnel.
Monitored and screened visitors to verify accessibility to inter-office personnel.

Cashier

London Supermarket

Pte D’Esny, Mahebourg , Mauritius

Oct.2004 - May.2005

Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register to record transactions accurately and efficiently.
Stocked, tagged and displayed merchandise as required.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Processed refunds and exchanges in accordance with company policy.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Overview

Work History

Airport Customer Service Agent

Customer Care Agent

Purchasing/Marketing Officer

Clerk/Sales Purchasing Officer

Cashier

Receptionist/Telephone Operator

Cashier

Education

CAMBRIDGE SCHOOL CERTIFICATE - undefined

CAMBRIDGE GENERAL CERTIFICATE OF EDUCATION - undefined

Skills

Accomplishments

Certification

Languages

Timeline

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