Sivanee Veeruppa Nattoo
Rose-Belle,Mauritius
Summary
I'm an experienced hospitality professional with a strong background in kitchen Admin and hygiene coordination, administrative management, and customer service. I'm expertise spans food safety protocols, staff training, procurement, and operational efficiency, ensuring a clean and productive work environment.
Overview
10
10
years of post-secondary education
6
6
years of professional experience
Work history
Customer service attendant
Mauritius Commercial Bank
, Mauritius
2026.03 - Current
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled phone and Face to Face
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Collaborated with sales team to maximise product visibility and sales.
- Maintained cleanliness , orderly work environment promoting a conducive atmosphere for both staff and customers.
- Performed administrative duties contributing towards smooth store operations.
Kitchen & hygiene Coordinator Admin
Constance Le Chaland
, Mauritius
2026.02 - 2026.03
- Conducted research to support decision-making processes.
- Collaborated across departments for strategic planning purposes.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Negotiated contracts with suppliers, securing favourable terms.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Enhanced team productivity with efficient delegation of tasks.
- Handled administrative tasks, freeing up time for senior staff members.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Managed multiple projects, ensuring organisation and efficiency.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Scheduled meetings to discuss progress of projects and tasks.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
Kitchen and Hygiene Coordinator
Anantara Iko Mauritius Resort & Villas
2021.12 - 2026.02
- Conduct daily hygiene checks in kitchen outlets.
- Monitor temperature records of chillers and freezers.
- Manage food handler certifications for kitchen staff.
- Review Critical Control Point (CCP) and Operational Prerequisite Programs (OPPR) records.
- Coordinate pest control activities and kitchen maintenance work.
- Oversee food storage practices, thermometer calibration, and water/food test results.
- Train kitchen staff in basic food hygiene practices and grooming standards.
- Ensure availability of Technical Data Sheets (TDS) and Material Safety Data Sheets (MSDS) for chemicals used in the kitchen.
- Supervise the stewarding team and canteen operations, including daily menu planning.
- Handle administrative tasks: filing, rosters, payroll (Sicorax, Workday, ERS), and requisitions.
- Manage stock levels, direct purchases, and procurement of fruits and vegetables.
- Handle Guest Complain
- Review all guest preferences
- Meet guest upon arrival if Needed
Planner and Receptionist (Guest Relation)
Maradiva Villas Resort and Spa
2020.02 - 2021.12
- Scheduled reservations for Spa, Kids Club, and Fitness facilities.
- Prepared reports on budgets and environmental statuses.
- Organized team schedules, weekly rosters, and budget allocations for commissions, travel, and work distribution.
Education
English, French, Mathematics, Accounting and Food-Nutrition
Loreto College Quatre-Bornes
2012.01 - 2018.11
Hospitality Management, Intern training - Hospitality
Maradiva Villas Resort and Spa
2020.02 - 2021.12
HACCP Intern Training - Hazard Analysis and Critical Control Point
Anantara Iko Mauritius
2001.04 -
Accounts Clerk, Certificate -
Professional Invest Skills (PSI)
2025.06 - 2025.07
Advanced Technical Training (Accounting), Certificate -
Professional Invest Skills (PSI)
2025.08 - 2025.09
Auditing, Certificate -
Professional Invest Skills (PSI)
2025.08 - 2025.09
SDS – Supervisory Development Series - Minor Courses
Anantara Iko Mauritius Resort & Villas
2025.06 - 2026.01
Skills
- Proficient in Microsoft Office Suite: Microsoft Word, Excel, PowerPoint
- Database Operations: Access Sicorax, ERS, Check SCM, Workday
- Telephone manners
- Efficient telephonic etiquette
- Pressure handling
- Delivery timeframe estimation
- Email administration
- Familiarity with company policies
- Relationship-building
- Exceptional communication
LANGUAGES
Creole: Mother tongue
English: Fluent
French: Coherent Knowledge
Hindi: Basic Knowledge
REFEREES
- Yashveer, Raggoo, HR Manager, +230 5250-4583, Maradiva Villas Resort and Spa
- Yashna, Nuckcheddy, HR Manager, +230 651-5000, Anantara Iko Resort Mauritius
- Sanjay, Makoona, Executive Chef, +230 5492-1049, Anantara Iko Resort Mauritius
- Asmeeta, Dookheea, Food Safety Officer, +230 5498-4566, Anantara Iko Resort Mauritius
INTERESTS AND ACTIVITIES
Patries cooking, Gym and other sport activities
Timeline
Customer service attendant
Mauritius Commercial Bank
2026.03 - Current
Kitchen & hygiene Coordinator Admin
Constance Le Chaland
2026.02 - 2026.03
Advanced Technical Training (Accounting), Certificate -
Professional Invest Skills (PSI)
2025.08 - 2025.09
Auditing, Certificate -
Professional Invest Skills (PSI)
2025.08 - 2025.09
Accounts Clerk, Certificate -
Professional Invest Skills (PSI)
2025.06 - 2025.07
SDS – Supervisory Development Series - Minor Courses
Anantara Iko Mauritius Resort & Villas
2025.06 - 2026.01
Kitchen and Hygiene Coordinator
Anantara Iko Mauritius Resort & Villas
2021.12 - 2026.02
Hospitality Management, Intern training - Hospitality
Maradiva Villas Resort and Spa
2020.02 - 2021.12
Planner and Receptionist (Guest Relation)
Maradiva Villas Resort and Spa
2020.02 - 2021.12
English, French, Mathematics, Accounting and Food-Nutrition
Loreto College Quatre-Bornes
2012.01 - 2018.11
HACCP Intern Training - Hazard Analysis and Critical Control Point
Anantara Iko Mauritius
2001.04 -